Room Attendant

Roles and responsibilities

• Reports for duty on time.
• Fully Implement the keys issue.
• Signs daily attendance sheet.
• Signing for the duty mobile.
• Receives work assignment, keys and supplies from the supervisor.
• Signs key logbook and responsible for the master key.
• Setting up the trolley before starting to clean the areas.
• Cleaning of guest lift landing and the guest corridors.
• Checking the fire exit staircase and cleaning.
• Check all rooms and bathrooms, performing any combination of the following duties.
• Clean rooms and bathrooms, performing any combination of the following duties.
• Vacuums carpet and upholstered furniture, dusts and damp wipes furniture, empties ashtrays and wastebaskets.
• Makes beds, washes sink, bathtub, toilet, tiles, mirrors and floor.
• Polishes brass and metal.
• Replenishes bathroom supplies and room supplies.
• Tidies and arranges neatly guest toilet articles on vanity top.
• Spot cleans carpet when necessary.
• Spot cleans upholstery and drapery when necessary.
• Cleans and keeps the guest corridors, service pantries and service areas neat and tidy at all times.
• Checks and reports any maintenance work required to the Supervisor immediately.
• Reports damaged or missing items and suspicious behavior of guest to supervisor immediately.
• Informs or removes Room Service trays and trolleys from guestroom and corridors.
• Informs valet service to collect guests' clothes for laundry, dry cleaning or pressing.
• Fills in the room attendant report with accurate time of entering the guestroom.
• Turns in all lost found articles to Housekeeping before off duty.
• Maintains rooms assigned, in clean, safe and hygienic state at all times.
• Greets guest in courteous and polite manner at all times.
• Reports to Housekeeping office of guests who have pets. Cooking equipment (hotel rooms) and dangerous possessions in the room.
• Coordinates with Supervisor if items are missing in assigned areas.
• Opens and records down the time for rooms requested by engineering in the Housekeeping Attendant Report.
• Attends daily briefing.
• Reports to works well groomed.

Desired candidate profile

At least one year' experience as a Room Attendant in a hotel.
With good communication skills.
Experience with industrial cleaning equipment and products.
Good physical health and stamina.
Flexibility to work in shifts.
Ability to work with little or no supervision while meeting high-performance standards.
Excellent organization skills.
Ability to follow instructions.
Fills in the room attendant report with accurate time of entering the guestroom.
Turns in all lost found articles to Housekeeping before off duty.
Maintains rooms assigned, in clean, safe and hygienic state at all times.
Greets guest in courteous and polite manner at all times.
Reports to Housekeeping office of guests who have pets. Cooking equipment (hotel rooms) and dangerous possessions in the room.
Coordinates with Supervisor if items are missing in assigned areas.
Opens and records down the time for rooms requested by engineering in the Housekeeping Attendant Report.
Attends daily briefing.
Reports to works well groomed.