Workstation Specialist
Workstation Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Title: Workstation Specialist
Location: Harrisburg PA
Duration: Longterm contract
There is metered onstreet/parallel parking in front of and around the building. PennDOT is not responsible for parking costs. The work hours for this position will be 8 AM 4:30 PM ; half hour lunch hour can be taken anytime between 11 AM 12:30 PM.
Candidate will be a member of the Workstation Support Team located in Central Office/Harrisburg. This team is responsible for supporting workstations laptops Macs and all device peripherals (print issues docking issues scanning etc.) The candidate will be responsible for maintaining device compliance and health; this includes tracking down PCs that have broken SCCM clients are out of compliance with updates or are reported to have application or operating system issues.
Essential Responsibilities:
- Monitor incident queues for issues and take ownership and assist customers as required
- Keep all support tickets up to date and well documented
- As required provided documentation on issue resolution for other teams
- Monitor and report on PC issues escalate issues; work with other teams including SCCM Active Directory Security and the IT Service Desk.
Required Skills:
- Deploying PCs and providing support to end users in a large enterprise environment (1000 PCs ).
- Develop test maintain PC images.
- Experience supporting PCs in a large domain environment.
- Install and configure PC hardware and peripherals.
- Repair PCs by replacing hard drives motherboards memory etc.
- Experience with security disk encryption and antivirus products on Microsoft Windows PCs laptops and Apple OSx MACs.
- Knowledge of Active Directory and experience troubleshooting GPOs and name resolution.
- Experience with managing profiles and certificates on Microsoft Windows PCs laptops and Apple OSx MACs.
- Experience supporting Microsoft Windows PCs laptops and Apple OSx MACs using remote tools (SCCM remote RDP ARD)
- Application Support for MS Office 365 on Microsoft Windows PCs laptops and Apple OSx MACs.
- Experience integrating Macintosh systems into an Active Directory Domain environment.
Highly Desired:
- Scripting with VBS and PowerShell
- Configuration Management Console queries and reporting.
- SCCM OSD Task Sequences thorough understanding of their implementation and how to create and optimize.
- Experience using the Microsoft Desktop Optimization Pack (MDOP) technologies and Microsoft Deployment Tool Kit (MDT).
- Microsoft Certification.
Desired:
- Able to communicate in a clear manner.
- Change oriented improve processes and confront difficult circumstances in creative ways.
- Demonstrated customer focus; building strong customer relationships.
- Effectively evaluate information to make correct decisions.
- Strong problem solving skills able to narrow scope of problems eliminate irrelevant information.
- Strong team player collaborate with others be open to other ways of doing things.
- Interested in emerging technologies demonstrated through training and attending technical events.
Employment Type
Full Time
