Operations and Customer Sucess Manager
Operations and Customer Sucess Manager
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Job Description
About Information and Communications Services LLC
ICS is located in South Columbus at Sables on South High Street just South of Ohio s State House ICS has been in Business since 1984 and is familyowned and operated providing Technology Services to Central Eastern and Southern Ohio.
JOB BRIEF:
The Executive Assistant will provide highlevel administrative support to the CEO. The Executive Assistant reports directly to the CEO and provides executive support in a oneonone working relationship. The Executive Assistant also serves as a liaison to the board of directors and senior management teams; organizes and coordinates executive outreach and external relations efforts and oversees special projects. The Executive Assistant must be creative and enjoy working in an entrepreneurial environment. The ideal individual will be able to exercise good judgment in diverse situations with strong written and verbal communication administrative and organizational skills and the ability to maintain a realistic balance among multiple priorities.
Requirements
ROLE OBJECTIVE:
Provide and lead support to both internal and external parties with a high level of professionalism and in a manner that reflects positively on the organization.
KEY RESPONSIBILITIES:
Manage sensitive matters with a high level of confidentiality and discretion especially decisions directly impacting the global operations of the company.
Sustain a daily calendar of meetings and events.
Prepare Word Excel PowerPoint presentations agendas reports special projects and other documents in support of objectives for the organization.
Arrange travel and accommodations for executives. Prepare expense reports.
Screen incoming telephone calls; take and deliver accurate messages; respond to requests by gathering and providing information and referring nonroutine calls to the appropriate staff.
Excellent communication and time management skills; proven ability to meet deadlines.
Ability to function well in a highpaced environment; performs additional duties as assigned by executives.
Draft and prepare correspondence for internal announcements board meetings and organizations that the executive is involved with
Manage the Executives contacts
Assist in preparing and managing presentations and decks.
Be responsive to emails/texts/phone calls with contact outside normal business hours
Welcome the Executive s guests by greeting them in person or on the phone; answering or directing inquiries.
Use discretion confidentiality and good judgment to handle CLevel matters.
Represent the company and the Executive in a positive light through great followthrough skills and sound judgment.
Conserve the Executives time by reading researching collecting and analyzing information as needed in advance.
Complete adhoc projects as assigned such as personal events and/or family needs.
Organize complex calendars and schedules; resolving any scheduling issues
SKILLS AND QUALIFICATIONS:
High School Degree Required
2 years of related experience required in working in an executive assistant role supporting CLevel executives.
Advanced Proficiency in Microsoft Office (Outlook Word Excel and PowerPoint)
Ability to communicate effectively and professionally.
Flexible hours as dictated by the needs of business for projects and meetings.
PREFERRED ATTRIBUTES:
Business sense has a strong business sense and can decipher priorities and make sound judgment calls when needed.
Commitment to excellence Performs duties at the highest level possible on a consistent basis.
Excellent communicator able to interact with people of all levels in a confident professional manner.
Demonstrate ability and temperament to work with sensitive information.
Team player have teamoriented experience and approach.
Service focus dedicated to meeting the expectations of the CEO and other senior executives by maintaining effective relationships with interested parties.
Ability to think outside of the box with a sense of urgency.
Benefits
- Company Provided Cell Phone or App For Current Phone
- 100 Percent Health/Dental Insurance after 90 days
- Weekly Team Lunches
- Different Paid Events throughout the year
- Drinks and Snack in the office
- Paid Training and Certifications to better your skillset
- Company Shirts and Swag Provided
- Ability to Grow The Goal of the Company in Several years is to be ESOP Owned
- 8 Paid Holidays
- 15 Days of Paid PTO (Sick/Vacation)
- Internet and IPTV Service if in the Service Area
- Paid Training Related to Work
- Paid Parking in a Secured Parking Lot
2-5 years minimum of successful sales experience, business development, and territory management in a telecom, data communications, or ISP environments including cold calling and prospecting, Also other Technology in the Fire and Security Alarm Fields. Working knowledge of data and telecommunication industry and terminology. Proven track record of success in exceeding assigned sales quotas. Experienced in creating and presenting compelling written sales proposals to decision makers. Willingness to represent the Company at networking events, tradeshows and activities. Proficiency with Microsoft Word, Excel, PowerPoint and Outlook. Experience with Zoho CRM software platforms a plus. A self-starter driven to achieve revenue targets primarily through cold calling, green field market development, effective networking and marketing in the target markets assigned. Excellent written, verbal and interpersonal communication skills. Strong customer orientation. Good problem-solving skills, positive and results oriented attitude. Familiarity with new and emerging telecommunications technology, including but not limited to fiber optics, new fiber builds requiring laterals into buildings, FTTX, Ethernet WANS, IP, VoIP- PBX, with a willingness to learn new skills and technologies quickly. Highly proactive and responsible. Team player, collaborative, highest integrity, and strong business ethics.
Employment Type
Full Time
