Non-Clinical - Administrative - Financial Administrative Representative

Below mentioned is the job description for your reference:

Job Title: Patient Financial Counselor

Location: 1225 Wilshire Blvd Los Angeles CA (90017)

Duration: 13 weeks

Shift/Schedule: Day 5x8Hour (09:30 18:00)

Rotating weekends required!

Position Summary

• The Financial Counselor ensures reimbursement from patients or other responsible parties and assists patients in understanding their health care insurance coverage by determining eligibility benefits authorization and utilization requirements and patient liability for specific department(s).
• The Financial Counselor is responsible for upfront collections and securing patients accounts by setting up appropriate financial arrangements with patients to avoid bad debt. The Financial Counselor when appropriate notifies patients of programs such as MediCal VVC Uncompensated Care Cobra coverage Covered California and Hospital Presumptive Eligibility.
• Financial Counselors will focus on individual performance Key Performance Indicators and expediting approvals by gathering and completing forms before the patient is discharged. Financial Counselors will continue to enhance their registration and the fundamental financial knowledge and skill set required and expected of this role.
• Interaction with patients will only happen after a medical screening exam has been performed. All patients are seen regardless of their insurance coverage or their ability to pay.

Education/Experience/Training

• Minimum of twoyear experience in medical billing front office and/or hospital registration/admitting
• Minimum of twoyear experience in insurance verification and/or front office medical/hospital billing.
• High school graduate required or equivalent prefer evidence of continuing education in Finance Accounting or Business Administration
• Knowledge of eligibility requirements for MediCal Hospital Presumptive Eligibility Program Medicare Covered California Cobra limited benefit plans VVC and Uncompensated Care Programs. IPA knowledge
• Medical terminology required.
• Excellent communication skills
• Demonstrate flexibility in adapting to change.
• Strong analytical skills problem solving. The ability to act and decide accordingly.

Specific Skills Needed

• Ability to work directly with the insurance company healthcare provider and patients.
• Ability to generate revenue with payment arrangements collecting on accounts; monitoring and pursuing delinquent accounts.
• Legal Compliance knowledge and experience
• Demonstrated attention to detail and follow up process.
• Demonstrated ability to communicate effectively and tactfully with patients healthcare providers and insurance company.
• Excellent English reading comprehension and written skills to include spelling skills and penmanship.
• Excellent Mathematical skills: ability to calculate and manage account figures and financial data.
• Ability to follow directions as outlined in policies or given by supervisor.
• Strong computer skills to include typing 45 wpm minimum and in MS office programs.
• Excellent organizational skills
• Ability to exercise independent judgment at times of need and emergency situations.
• Bilingual preferred
• Interacts with all levels of hospital and outside vendor staff and knowledge of government regulations.
• Strong analytical skills problem solving. The ability to act and decide accordingly.
• Stringent adherence to all privacy policies and procedures and as required by state and federal law including and not limited to the HIPAA Security and Privacy Rules.