UCCE Engineer
UCCE Engineer
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Job Description
Position: UCCE Engineer
Location: San Jose CA ***Day 1 Onsite***
Duration: 1 Years
Phone & Skype
Client: HCL
Immediate Interview
Need Details in below format only else will not consider the resume. LinkedIn Profile link Education details Contact number has to be on Resume :
Candidate Name
Contact No.
Email ID
Current Location
Visa
Rate
ExHCL
Candidate Details:
iTAP BR#
NA
Candidate Reference No.
NA
Full Legal Name:
First Name recorded in iTAP (Please share iTAP snippet)
Middle Name recorded in iTAP (Please share iTAP snippet)
Last Name recorded in iTAP(Please share iTAP snippet)
Rate
Consultant Location:
Contact Number:
Email ID:
Interested to Relocate (Yes/NO):
Highest Degree & Passing Year:
Work Authorization (Must):
Validity of Visa (If applicable):
Availability for Onsite:
Earliest Availability to Join:
LinkedIn Profile: (Must)
Current and Last few employers:
Skill Rating
Mandatory Skills
Hands on experience in Years
Last used Year
SelfRating (Scale 110)
1.
2.
3.
4.
1. InDepth knowledge of Cisco Unified Contact Center Enterprise (UCCE) and Cisco Voice Portal (CVP).
2. Good understanding of Cisco UCCE Architecture deployment models and components.
3. Hands on experience in Cisco UCCE Call flow scripts.
4. Good knowledge and hands on experience in Cisco CVP Scripting.
5. Good hands on experience in CVP Micro app and knowledge in VXML application.
6. Good hands on experience in VXML Gateway configuration and troubleshooting.
7. Knowledge in Cisco Unified Intelligence Center Reporting (CUIC).
8. Knowledge of Cisco Unified Communication technologies and products (CUCM CUCM IM&P CUC)
9. Good understanding of various APIs SDKs and protocols used for automation: AXL REST SOAP
10. Ability to troubleshoot UCCE/CVP solutions covering multiple products and features under and drive incidents towards resolution
11. Able to identify problems acquire ownership and deliver solutions at a high level of customer satisfaction.
12. Excellent written and verbal communication interpersonal and presentation skills.
13. Proven planning prioritization and organization skills
14. ITIL Foundation level knowledge
Employment Type
Full Time
