Digital Director

Roles and responsibilities

Lead the organization's digital transformation initiatives, focusing on innovative solutions and cultural change to revolutionize business processes and customer experiences.

Key Responsibilities

Strategic Leadership

• Design and execute comprehensive digital transformation roadmap aligned with organizational vision
• Identify transformational opportunities across departments and processes
• Lead proof-of-concept initiatives for emerging technologies and new digital solutions
• Develop business cases for transformation initiatives and track ROI

Innovation Management

• Scout and evaluate emerging technologies (AI, ML, IoT) for transformation potential
• Create innovation frameworks to test and implement new digital solutions
• Establish digital innovation labs and experimentation processes
• Drive adoption of design thinking and agile methodologies for transformation projects

Digital Culture & Change

• Champion digital-first mindset across the organization
• Design and implement digital literacy programs
• Create change management strategies for digital initiatives
• Establish digital champions network across departments
• Develop digital transformation success metrics and KPIs

Transformation Project Portfolio

• Prioritize and oversee portfolio of transformation initiatives
• Lead digital process reengineering efforts
• Orchestrate customer journey digitization projects
• Drive automation and digital workflow initiatives

Digital Capability Building

• Conduct digital maturity assessments
• Identify critical digital skill gaps
• Design digital upskilling programs with HR
• Create digital capability roadmaps

• Strategic Planning:

  • Develop and implement a comprehensive digital transformation strategy aligned with the organization’s goals.
  • Identify opportunities for leveraging digital technologies to enhance operational efficiency and customer engagement.

• Leadership and Collaboration:

  • Lead cross-functional teams to drive digital transformation initiatives.
  • Collaborate with various departments (IT, marketing, operations, etc.) to ensure alignment and integration of digital initiatives.

• Technology Integration:

  • Evaluate and recommend new technologies and digital tools to improve business processes and services.
  • Oversee the implementation of digital solutions, ensuring successful integration with existing systems.

Desired candidate profile

• Bachelor’s degree in computer science, Business, or related field

Experience

• 5+ years leading digital transformation initiatives
• Proven track record of successful digital change programs
• Experience with business process reengineering
• Background in change management and organizational development

Technical Knowledge

• Deep understanding of digital technologies and trends
• Experience with digital innovation methodologies
• Knowledge of digital design thinking and customer experience
• Familiarity with:
• Process automation platforms
• Digital workflow tools
• Data analytics and visualization
• Digital collaboration platforms

Core Competencies

• Strategic thinking and innovation mindset
• Change leadership and stakeholder management
• Digital solution architecture
• Business process optimization
• Program and portfolio management
• Digital risk management
• Organizational change management
• Digital Proficiency: Strong understanding of digital technologies, including cloud computing, AI, data analytics, and automation.
• Project Management Skills: Experience in managing complex projects, from conception to execution.
• Change Management: Ability to lead organizational change and drive adoption of new technologies.
• Analytical Skills: Proficient in data analysis to measure performance and inform strategic decisions.

• Personal Attributes

• Visionary Thinking: Ability to think strategically and anticipate future trends and technologies.
• Excellent Communication Skills: Strong verbal and written communication skills to convey ideas clearly to stakeholders.
• Collaborative Mindset: Ability to work effectively with diverse teams and foster collaboration.