Dispatcher

Roles and responsibilities

As an Order Taker at [Your Shawarma Shop Name], you will play a crucial role in creating a positive dining experience for our customers. Your primary responsibility will be to accurately take customer orders, provide exceptional service, and ensure that our guests leave satisfied. You will work closely with kitchen staff and fellow team members to maintain a smooth operation and uphold our commitment to quality.

Key Responsibilities:

1. Customer Service:

   • Greet customers warmly and guide them through the menu options.
   • Provide information about ingredients, specials, and promotions.
   • Assist customers with their selections and answer any questions they may have.

2. Order Management:

   • Accurately take and input customer orders into the POS system.
   • Ensure that orders are processed efficiently and relayed to kitchen staff in a timely manner.
   • Handle special requests and dietary restrictions with attention to detail.

3. Cash Handling:

   • Process payments accurately, including cash, credit, and mobile payments.
   • Provide customers with their receipts and change as necessary.
   • Maintain a balanced cash register and report any discrepancies.

4. Communication:

   • Collaborate with kitchen staff to ensure orders are fulfilled correctly and promptly.
   • Communicate any customer feedback or issues to management for resolution.
   • Maintain clear and respectful communication with team members.

5. Cleanliness and Organization:

   • Keep the order-taking area clean and organized at all times.
   • Assist with light cleaning duties during downtime, including wiping down surfaces and restocking supplies.
   • Ensure that food safety and hygiene standards are followed.

Desired candidate profile

Qualifications:

• High school diploma or equivalent preferred.
• Previous experience in a customer service or food service role is a plus.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Basic math skills and familiarity with cash registers or POS systems.

What We Offer:

• Competitive hourly wage with tips.
• Flexible scheduling to accommodate your needs.
• Opportunities for advancement within the company.
• A friendly and supportive team environment.

If you’re passionate about food and enjoy working with people, we would love to hear from you! Please send your resume to [Contact Information] or apply in person at [Shop Address]. Join us in delivering delicious shawarma and exceptional service!