Restaurant Assistant Manager

Roles and responsibilities

Ensure each guest enjoys a remarkable dining experience by overseeing service standards and maintaining a welcoming atmosphere. Your commitment to excellence will create memorable moments for guests.Boost Guest Satisfaction: Anticipate and exceed guest expectations through personalized service and attention to detail. Your dedication to guest satisfaction will leave a lasting impression and encourage repeat visits.Optimize Operational Efficiency: Manage restaurant operations with precision and efficiency, ensuring seamless service and a well-organized dining environment. Your proactive approach will streamline processes and enhance productivity.Inspire Team Excellence: Lead and motivate the restaurant team, fostering a collaborative and supportive work environment. Your leadership will empower staff to consistently deliver high-quality service.

• Greeting Guests

  • Welcome guests warmly upon arrival.
  • Provide a friendly and hospitable first impression.

• Seating Arrangements

  • Manage the seating chart to optimize table turnover and guest flow.
  • Escort guests to their tables and present menus.

• Reservation Management

  • Handle reservations, both in-person and over the phone.
  • Maintain an organized reservation system to accommodate walk-ins and special requests.

• Customer Service

  • Address guest inquiries and concerns promptly and courteously.
  • Provide information about the menu, specials, and restaurant policies.

• Communication

  • Relay guest preferences and special requests to the serving staff.
  • Coordinate with kitchen and wait staff to ensure a smooth dining experience.

• Maintaining Cleanliness

  • Ensure the hostess area, waiting area, and entrance are clean and welcoming.
  • Monitor the cleanliness of tables and assist in clearing them as needed.

Desired candidate profile

• Proven experience in managing a team and overseeing daily operations.

Skills

• Leadership Abilities: Strong leadership and team management skills, with the ability to motivate and develop staff.
• Excellent Communication: Ability to communicate effectively with staff, guests, and management.
• Problem-Solving Skills: Strong analytical and problem-solving abilities to handle operational challenges and guest complaints.

Personal Attributes

• Customer-Focused: Passionate about delivering exceptional guest experiences and maintaining high service standards.
• Organizational Skills: Highly organized with the ability to multitask and manage time effectively.
• Adaptability: Flexibility to work in a fast-paced environment and adjust to changing priorities.

Responsibilities

• Assist in the daily management of restaurant operations, including staff supervision, training, and scheduling.
• Ensure high standards of food and beverage service are maintained.
• Handle guest inquiries, complaints, and feedback professionally and effectively.
• Monitor inventory levels and assist with ordering supplies as needed.
• Support financial management, including budgeting, forecasting, and monitoring expenses.

Additional Considerations

• Availability to work evenings, weekends, and holidays as required.
• Knowledge of health and safety regulations in the food service industry is beneficial.