Roles and responsibilities
Monitor and maintain minibar inventory levels by restocking items as needed, ensuring that guests always have access to a selection of high-quality refreshments and snacks.Ensure Cleanliness and Presentation: Ensure the cleanliness and presentation of minibar items and surrounding areas, arranging products neatly and sanitizing surfaces to uphold the hotel's standards of cleanliness and hygiene.Provide Personalized Service: Provide personalized service to guests by offering recommendations, assisting with special requests, and ensuring that minibar preferences are catered to according to guest preferences and dietary restrictions.Track Usage and Revenue: Track minibar usage and revenue through accurate record-keeping and reporting, analyzing trends and consumption patterns to optimize inventory levels and maximize profitability.
- Reliability: Punctual and dependable, with a strong work ethic.
- Professional Appearance: Maintain a clean and professional appearance at all times.
- Discretion: Ability to respect guests' privacy and handle sensitive situations with professionalism.
Responsibilities
- Stock and maintain minibars in guest rooms to ensure they are fully stocked and in good condition.
- Check inventory regularly and report any discrepancies or issues.
- Respond to guest requests for minibar items promptly and efficiently.
- Process charges for minibar items consumed by guests and maintain accurate records.
- Ensure compliance with health and safety regulations in the handling and storage of food and beverages.
Desired candidate profile
- Familiarity with inventory management and customer service is beneficial.
Skills
- Attention to Detail: Ability to maintain accurate inventory records and ensure that minibars are fully stocked and organized.
- Customer Service Orientation: Strong focus on providing excellent service to guests, responding to requests promptly and courteously.
- Basic Math Skills: Competence in handling transactions and inventory counts accurately.
Personal Attributes
- Reliability: Punctual and dependable, with a strong work ethic.
- Professional Appearance: Maintain a clean and professional appearance at all times.
- Discretion: Ability to respect guests' privacy and handle sensitive situations with professionalism.
Responsibilities
- Stock and maintain minibars in guest rooms to ensure they are fully stocked and in good condition.
- Check inventory regularly and report any discrepancies or issues.
- Respond to guest requests for minibar items promptly and efficiently.
- Process charges for minibar items consumed by guests and maintain accurate records.
- Ensure compliance with health and safety regulations in the handling and storage of food and beverages.
Additional Considerations
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- Knowledge of food and beverage products is a plus.