Restaurant Hostess

Roles and responsibilities

1. Greeting Guests

   • Welcome guests warmly upon arrival.
   • Provide a friendly and hospitable first impression.

2. Seating Arrangements

   • Manage the seating chart to optimize table turnover and guest flow.
   • Escort guests to their tables and present menus.

3. Reservation Management

   • Handle reservations, both in-person and over the phone.
   • Maintain an organized reservation system to accommodate walk-ins and special requests.

4. Customer Service

   • Address guest inquiries and concerns promptly and courteously.
   • Provide information about the menu, specials, and restaurant policies.

5. Communication

   • Relay guest preferences and special requests to the serving staff.
   • Coordinate with kitchen and wait staff to ensure a smooth dining experience.

6. Maintaining Cleanliness

   • Ensure the hostess area, waiting area, and entrance are clean and welcoming.
   • Monitor the cleanliness of tables and assist in clearing them as needed.

7. Managing Waitlists

   • Manage waitlists during busy periods and keep guests informed about wait times.
   • Offer accommodations for guests waiting for tables.

8. Assisting with Events

   • Help organize and coordinate special events or private dining arrangements.
   • Support management in executing promotional events and activities.

9. Payment Processing

   • Occasionally assist with processing payments or handling guest checks.

10. Team Collaboration

    • Work closely with the wait staff, kitchen staff, and management to ensure efficient operations.
    • Participate in team meetings and contribute to improving service standards.

Additional Qualities

• Strong Communication Skills: Ability to engage with guests and staff effectively.
• Multitasking Ability: Capability to handle multiple tasks in a fast-paced environment.
• Professional Appearance: Maintain a neat and professional appearance at all times.

Desired candidate profile

• Experience with reservation systems and customer service is advantageous.

Skills

• Excellent Communication Skills: Ability to engage with guests and staff effectively, both verbally and non-verbally.
• Customer Service Orientation: Strong commitment to providing a positive dining experience.
• Organizational Skills: Ability to manage seating, reservations, and waitlists efficiently.

Personal Attributes

• Friendly and Approachable: A warm demeanor that makes guests feel welcome.
• Professional Appearance: Neat and presentable at all times, adhering to the restaurant’s dress code.
• Adaptability: Ability to remain calm and composed in busy or stressful situations.

Responsibilities

• Greet and welcome guests as they arrive.
• Manage seating arrangements and reservations effectively.
• Provide information about the menu and specials to guests.
• Handle customer inquiries and concerns with professionalism.
• Collaborate with the serving staff to ensure smooth operations.

Additional Considerations

• Flexibility to work evenings, weekends, and holidays as required.
• Basic knowledge of food and beverage service can be a plus.