Collections Manager - Remote
Collections Manager - Remote
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Job Description
Achieve Test Prep is the nation s largest educational consultant specializing in creditbyexamination degree paths. We empower our employees and believe they are fundamental to our success. Headquartered in Wayne New Jersey we support working adults on their journey to obtaining a college degree with greater efficiency and affordability through an alternative creditearning path. As a fully remote company Achieve promotes a workfromhome model fostering employee engagement inclusivity and worklife balance.
NOTICE: Complete the prescreeners during the application process to be considered for this position.
Job Summary
Achieve Test Prep is seeking an experienced and strategic Collections Manager to lead and optimize our offshore collections team. This role will focus on strengthening multichannel collections efforts including SMS email direct mail and outbound calls while leveraging datadriven insights to enhance collections efficiency and effectiveness. The ideal candidate will bring deep expertise in collections management proven leadership skills and a customercentric approach to drive recovery rates while fostering positive customer experiences.
Lead manage and mentor the collections team ensuring adherence to high performance and company standards.
Oversee the entire collections process from account delinquency to final recovery across all communication channels.
Develop and execute multichannel collections strategies that optimize recovery rates while enhancing customer satisfaction.
Regularly analyze performance metrics providing senior management with reports and recommendations for continuous improvement.
Identify and implement process improvements including automation tools and advanced collections strategies.
Ensure compliance with FDCPA and other debt collection regulations.
Collaborate closely with Customer Success Finance and Development teams to align collections goals with business objectives.
Utilize CRM and collections software to monitor campaign effectiveness and streamline workflows.
Handle escalated cases providing guidance and negotiation support to team members.
Continuously enhance collections strategies and customer communications to reduce delinquency and bad debt.
Bachelor s degree in Finance Business or related field preferred or equivalent experience.
Minimum of 2 years in collections management with a focus on multichannel campaigns.
Demonstrated success in leading highperforming collections teams.
Skilled in data analysis and reporting with a track record of actionable recommendations.
Familiar with collections software and CRM platforms (e.g. Salesforce).
Excellent communication negotiation and leadership skills.
Strong understanding of debt collection regulations including FDCPA.
Processimprovement mindset with a focus on results.
Type: Fulltime position
Schedule: Flexible with at least 4 hours of overlap during the 9 AM 5 PM EST workday; evening shifts expected on some weeknights.
Remote: 100% Online
Employment Type
Full Time
Company Industry
Higher Education / Education / Professional Training and Coaching / Education Administration Programs
