Night Club General Manager - Hilton
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Job Description
Night Club General Manager
A Night Club General Manager manages the bar service to offer a high quality efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages.
What will I be doing
As a Night Club General Manager you will manage the bar service to offer a high quality efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages. Specifically you will be responsible for performing the following tasks to the highest standards:
- Maintain an effective bar service with an emphasis on high quality efficient service.
- Check that Guest service standards are set implemented and monitored and continuously evaluated
- Setup of the outlet in accordance with the predetermined standards of the operation
- Comply with licensing regulations and hotel procedures relating to the bar and service of alcoholic beverages and conduct staff training sessions accordingly
- Demonstrate a perfect knowledge of all beverages served in the bar how beverages are prepared (to recipe) and presented and how Bar personnel are trained to possesss this knowledge and the application of it
- Ensure compliance with and the proper training of Team Members so that all Company Health and Safety and Fire Regulations and procedures are understand and applied
- Ensure all Team Members are impeccably presented and adhere to the correct uniform standards
- Evaluate the performance of the Team ensuring the highest standards of service are given at all times
- Ensure all Team Members receive an annual and interim appraisal and any other appropriate performance feedback in a timely manner
- Ensure all staff members have a Personal Development Plan that details and actively encourages use of Hilton University and the Hotel training Calendar
- Deal with sudden staff shortages through absenteeism and report all absences according to Company Attendance Procedures
- Adhere to the Company disciplinary policy when necessary
- Ensure an appropriate delegation structure is in place and shared amongst the senior team in your absence
- Complete all necessary administration in accordance with Company procedures relating to all staff members
- Produce effective revenue forecasting as per timelines and communicate forecasts to the Food and Beverage office
- Maximise revenue and increase average spend per person through upselling high customer service standards effective training and motivational techniques
- Work with Food and Beverage Cost Control to ensure stock takes are carried out in a timely manner and to ensure food and beverage cost control targets are maintained
- Meet or exceed the monthly drink profit margin target.
- Participates in the development of the annual budget for the restaurant develops short and long term financial operating plans.
- Attends mandatory meetings including divisional meetings department meetings staff meetings etc.
- Participates in community public relations for the restaurant and the hotel.
- Utilizes traditional software programs such as Word Excel Publisher PowerPoint and/or Outlook Express.
- In emergencies performs in the capacity of any position supervised.
- Performs other duties and responsibilities as assigned or required.
What are we looking for
A Night Club General Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:
- Customer Service experience in supervisory or above capacity
- A warm personality attentive and smartly presentable
- An ability to listen and respond to demanding Guest needs
- Excellent leadership interpersonal and communication skills
- Accountable and resilient
- Committed to delivering high levels of customer service
- Ability to work under pressure
- Flexibility to respond to a range of different work situations
- A medium level of IT proficiency is required
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in similar role
- Passion for delivering exceptional levels of Guest service
What will it be like to work for Hilton
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of worldclass brands. Dedicated to filling the earth with the light and warmth of hospitality we have welcomed more than 3 billion guests in our more than 100year history. Hilton is proud to have an awardwinning workplace culture and we are consistently named among one of the Worlds Best Workplaces.
We support the mental and physical wellbeing of all Team Members so they can Thrive thanks to innovative programs and benefits such as workplace flexibility career growth and development and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members unique perspectives and voicesalong with those of our Guests Owners Suppliers and Partnersto cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what its like to be on Team Hilton!
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions of his or her role and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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Employment Type
Full Time
