Network Engineer

Roles and responsibilities

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Ensure that all network devices are hardened.

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Ensure that all network devices are up to date and patched

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Ensure that all network devices are functioning properly

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Ensure that all network devices are properly documented

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Ensure that all network logs are analysed for potential risks

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Ensure that all network devices are properly decommissioned

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Ensure that access to all network devices is proper

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Ensure that all licensing on network devices is proper

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To be available in Shifts rotated on 24/7 basis with 2 day week off

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Be positive and proactive and have a desire for applying continuous improvement processes

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Adhere to Teleperformance Rules & Regulations on personal & performance data Confidentiality & Security.

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Adhere to Internal and External TP Standards

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Attend recurrent trainings published by the Client/Company on a regular basis.

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Work with other teams within IT and Production to troubleshoot and resolve issues

• Network Configuration: Configure and maintain network devices and services to ensure optimal performance and reliability.
• Monitoring and Optimization: Monitor network performance, analyze traffic, and implement optimizations to enhance efficiency.
• Incident Response: Respond to network incidents and outages, conducting root cause analysis and implementing corrective actions.

Documentation

• Network Documentation: Maintain accurate documentation of network configurations, diagrams, and procedures for troubleshooting.
• Change Management: Document changes to network configurations and policies, ensuring compliance with organizational standards.

Desired candidate profile

Qualifications

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English B1 or above CEFR proficiency level

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Bachelor's degree of Communication Engineering or equivalent in related field

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Cisco network management certificates CCNA (mandatory) CCNP is preferable Fortinet certifications mandatory

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Minimum 3 to 6 years experience in network/firewall administration.

Required Skills

• Cisco Firewalls (ASA, NGFW)

• Fortinet Firewalls

• Cisco Routers (ISR, ASR)

• Cisco Switches (Catalyst, Nexus)

• Cisco Wireless Controllers (WLC)

• Cisco Identity Service Engines (ISE)

• Cisco Meraki

Interpersonal

• Effective written/verbal communication skills

• Solution centric mindset

• Customer centric approach

• Customer/Technical service skills when working with clients

Problem Solving Skills

• Multitasking

• Troubleshooting

• Analytical skills

• Problem-Solving & Critical Thinking

• Project organization

• Ability to work in a fast paced environment

• • Perform under pressure