Support Role-HYBRID
Support Role-HYBRID
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Job Description
Shift & Schedule:
- 24/7 rotation support structure.
- 12hour workdays 34 days per week (6 AM 6 PM).
- Onsite: 1 day per week currently with potential to increase to 2 days.
Interview Process:
- Panel Interview (45 minutes).
Key Technical Skills:
- L3 Support
- Extensive troubleshooting experience.
- Strong TCP/IP knowledge including TCP expertise.
- Familiarity with firewall products (Checkpoint Zscaler BlueProxy).
- Experience with OS upgrades.
- Proficient in Wireshark for packet analysis.
Additional Skills & Qualities:
- Effective communication with management and ability to provide clear updates.
- Strong learning skills and capacity to adapt to new tools or challenges.
- High engagement level and ability to stay focused on tasks.
- Collaborate with L2 support teams engineers vendors and internal teams.
Certifications:
- Relevant certifications preferred (not mandatory but beneficial).
Shift & Schedule: 24/7 rotation support structure. 12-hour workdays, 3-4 days per week (6 AM - 6 PM). Onsite: 1 day per week currently, with potential to increase to 2 days. Interview Process: Panel Interview (45 minutes). Key Technical Skills: L3 Support Extensive troubleshooting experience. Strong TCP/IP knowledge, including TCP expertise. Familiarity with firewall products (Checkpoint, Zscaler, BlueProxy). Experience with OS upgrades. Proficient in Wireshark for packet analysis. Additional Skills & Qualities: Effective communication with management and ability to provide clear updates. Strong learning skills and capacity to adapt to new tools or challenges. High engagement level and ability to stay focused on tasks. Collaborate with L2 support teams, engineers, vendors, and internal teams. Certifications: Relevant certifications preferred (not mandatory but beneficial).
Education
Shift & Schedule: 24/7 rotation support structure. 12-hour workdays, 3-4 days per week (6 AM - 6 PM). Onsite: 1 day per week currently, with potential to increase to 2 days. Interview Process: Panel Interview (45 minutes). Key Technical Skills: L3 Support Extensive troubleshooting experience. Strong TCP/IP knowledge, including TCP expertise. Familiarity with firewall products (Checkpoint, Zscaler, BlueProxy). Experience with OS upgrades. Proficient in Wireshark for packe
Employment Type
Full Time
