Store Manager

Roles and responsibilities

In the role of Store Manager, achieving company objectives while ensuring exemplary customer service is paramount. The primary focus is on empowering retail staff with the skills and support necessary to maximize sales while adhering to brand standards and operational procedures.

Key Responsibilities

1. Sales Targets and Staff Guidance
   Regularly brief and guide staff on daily, weekly, and monthly sales targets. Foster a motivating environment to help employees achieve these goals.

2. Fashion Knowledge and Presentation
   Maintain a fashionable and well-groomed appearance while ensuring all staff are knowledgeable about current products, trends, and fashion directives. This expertise will enable them to respond effectively to customer inquiries and needs, contributing to higher sales and minimal stock loss.

3. Stock Management
   Oversee stockroom operations to ensure minimal loss and maintain optimal stock levels for sales maximization. Regularly audit store administration to resolve discrepancies and manage daily rosters, including leave requests and staff grievances.

4. Operational Procedures
   Implement and uphold the company’s operational procedures and policies. Ensure all staff members adhere to these standards, creating a cohesive and efficient work environment.

5. Creative Sales Techniques
   Apply innovative strategies to exceed sales targets, encouraging staff to engage in suggestive selling while remaining knowledgeable about the various brands within the group.

6. Visual Merchandising
   Uphold visual merchandising standards as per the company's guidelines. Ensure the store's appearance reflects brand values and attracts customers effectively.

7. Loyalty Program Promotion
   Actively promote the Club Apparel Loyalty Program to enhance customer retention and encourage repeat sales, ensuring staff are equipped to communicate its benefits to customers

Desired candidate profile

Take full responsibility for all store operations, from sales performance to customer experience, ensuring a seamless and successful retail environment.

In conclusion, the role involves a comprehensive approach to managing store operations, prioritizing customer satisfaction, and fostering a skilled and motivated team. Through effective leadership, operational excellence, and a focus on brand standards, the store can achieve significant sales growth and customer loyalty.

This structure highlights the essential duties and responsibilities while keeping the focus on achieving sales targets and providing outstanding customer service. Let me know if you’d like any adjustments or further details!