Customer Success Manager

Meet the Innovators Behind the Software: Be a GameChanger in the World of Commercial Real Estate!

Our client ReLeased is a global leader in commercial property management software. They are revolutionizing the real estate industry with their cuttingedge cloudbased platform. Designed specifically for commercial real estate their software provides clarity and efficiency simplifying property management while empowering professionals to make datadriven decisions.

ReLeased is trusted by over 1300 companies and manages more than 275000 leases across the globe. With offices in the UK US Australia and New Zealand ReLeased continues to expand its mission of shaping the future of commercial real estate through innovation and collaboration. Join their global team and be part of driving change for a better tomorrow.

As a Customer Success Manager with proven experience in the real estate industry youll become the key player in helping property professionals worldwide unlock the full potential of innovative cloudbased solutions. Your mission: reduce churn drive feature adoption and deliver impactful customer engagement all while reshaping how properties are managed globally. From running highimpact training sessions to launching targeted campaigns you ll be at the heart of customer success.

Adoption and Churn Reduction

• Leverage the Customer Health Score tool to proactively identify and engage customers with low health scores or recent declines facilitating increased system adoption and mitigating churn risk early.
  
• Engage customers who have submitted product feedback by providing updates on development progress and upcoming features promoting early adoption and reducing churn potential.
  
• Highlight new or underutilized system features and offer solutions to common challenges delivered at scale to specific customer cohorts.
  
• Engage highhealth scoring customers to introduce new product features and explore opportunities for increased system utilization upgrades and upsells through Account Management.
  

Customer Engagement

• Organize targeted campaigns for specific customer cohorts through scalable approaches such as webinars video content email campaigns and workshops while setting metrics for success and conducting progress reviews to sustain engagement and gather feedback for improvement.
  
• Conduct consultations to provide support for clients needing additional assistance either in group formats or individually.
  
• Collaborate with team members to facilitate training sessions and product demonstrations.
  

Training and Education

• Lead and coordinate educational workshops webinars and training sessions designed to enhance system understanding increase adoption and improve product utilization.
  
• Support trainers in developing and refining training materials including guides distribution content and video tutorials tailored to various learning styles and customer needs across different locations.
  

Develop BestinClass Customer Success Practices

• Develop a framework for bestinclass customer success by creating templates and procedures to optimize the customer experience.
  
• Gather and communicate customer feedback to ensure a focus on the customer s voice and drive continuous improvement in processes and service delivery.
  

Requirements

What it Takes to Be the Next Success Manager

• Property management experience
  
• Real estate experience (required)
  
• Strong analytical and problemsolving abilities
  
• Excellent communication skills with the ability to simplify complex technical concepts
  
• Commercial acumen and financial literacy
  

Benefits

Your Career Elevated with These Benefits

• Day 1 HMO coverage
  
• Hybrid work arrangement
  
• Prime office location (Easy access to MRT stations restaurants and banks)
  
• Fixed weekends off
  
• Free upskilling through Emapta Academy courses (Want to know more Visit )
  
• Free access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
  
• Unlimited opportunities for employee referral incentives across the organization
  
• Standard government and Emapta benefits
  
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
  
• Fun engagement activities for employees
  
• Mentorship and exposure to global leaders and teams
  
• Career growth opportunities
  
• Diverse and supportive work environment
  

Welcome to Emapta Philippines!

Discover a world of possibilities at Emapta where your career takes flight in stability and growth. Join a team that thrives on camaraderie supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration innovation and personal development. We provide you with the platform for your success empowering you to reach new heights in a supportive and inclusive environment.

With a wide roster of international clients from various industries and a proven track record of success Emapta offers a stable foundation for your career. Team up with likeminded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.

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