CRM Integration Architect III Salesforce Implementation Specialist
CRM Integration Architect III Salesforce Implementation Specialist
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Job Description
Job Title CRM Integration Architect III (Salesforce Implementation Specialist)
Project Location 100% remote within the continental U.S. with preference for Milwaukee Metro Area
Contract / CTH / FullTime Contract
Remote or Hybrid or Onsite Remote
Project Duration 12 months
Local ONLY OR Relocation Fine Local preferred
JOB DESCRIPTION:
Milwaukee County is seeking a CRM Integration Architect III (Salesforce Implementation Specialist) to lead and support the integration configuration and optimization of Salesforce solutions tailored for county government operations. The specialist will collaborate with the technical team to implement Salesforce CRM functionalities that streamline workflows improve data management and enhance public services. The ideal candidate will have experience in Salesforce platform deployment customization and training for public sector applications ensuring compliance with government policies and regulations .
Required Skills (35 years):
- Salesforce implementations
- Public Sector Experience
- Salesforce Government Cloud (or similar CRM tools in a government environment )
- Salesforce Lightning
- Apex
- Visualforce
- Salesforce thirdparty integrations
- Salesforce data migration
- Salesforce customization
- SQL
- PowerBI
- Salesforce Certifications:
- Salesforce Administrator
- Salesforce Certified Implementation Expert
- Other relevant Salesforce certifications
Nice to Have Skills:
- Salesforce Public Sector
- Salesforce Government Solutions
- County Government Experience
- Agile project management methodologies
- Salesforce case management
- Salesforce service requests
- Salesforce community engagement solutions
- Salesforce Data Mapping
Interview Process:
- The interview will be conducted via Microsoft Teams .
Additional Details:
- Work Hours: Monday to Friday 8:30 AM 4:30 PM CST .
- Travel Required: No .
- Compliance with Milwaukee Countys change management process is required. The Implementation partner must include the Applications Architect for validation .
Additional Responsibilities:
- Salesforce Configuration and Implementation:
- Analyze county departments needs requirement documents to develop Salesforce solutions that address specific operational challenges.
- Configure and customize Salesforce features including dashboards workflows reports and APIs to ensure the platform aligns with department goals.
- Work with Enterprise apps to migrate data from legacy systems into new Salesforce instance.
- Execute the deployment of new Salesforce features updates and explore integrations with existing applications such as Microsoft Outlook.
- Stakeholder Engagement and Collaboration:
- Work closely with Applications Architect to confirm business requirements and translate them into Salesforce configurations.
- Conduct regular demonstrations and presentations to inform and train Enterprise Apps staff on Salesforce functionalities and created flows.
- Update Jira tasks as work is completed in real time to ensure project transparency.
- Support and Maintenance:
- Provide documentation for technical support for Enterprise Apps troubleshooting issues and providing solutions in a timely manner related to transition.
- Monitor and optimize the performance of Salesforce applications adjusting where necessary to meet county goals.
- Training and Documentation:
- Develop comprehensive user manuals guides and training materials.
- Train Enterprise apps on how to use Salesforce CRM and other requested government functions created by contractor.
- Maintain detailed records of system configurations workflows and custom solutions.
- Compliance and Best Practices:
- Ensure that all Salesforce implementations adhere to government standards including data security privacy policies and regulatory requirements.
- Change management will adhere to Milwaukee Countys process. Implementation partner will be expected to follow change management window and participate in weekly change management review meetings.
- All change management requests from Implementation partner must include Applications Architect for validation.
Employment Type
Full Time
