NOC Incident Manager
NOC Incident Manager
Posted on :
25-10-2024
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Job Description
NOC Incident Manager @ Littleton CO
Job Description
Responsibilities
- Oversee the incident management process and team members involved in resolving the incident as well as driving Ticket management analysis and followup until closure.
- Assist with prioritizing/deprioritizing incidents according to their urgency and impact on the business.
- Collaborate and escalate issues with the Advance Ops Engineering & Vendor teams when critical/time sensitive support and resolution is needed.
- Manage outage and emergencies including the agreed assurance KPIs & SLA.
- Work in close collaboration across multiple functions within Dish: RF Deployment & Integration teams Tech Dev Core Cloud Infra Network Engineering & Market teams.
- Assist in tracking top issues and areas for continuous improvement and focus.
- Drive resolutions for customer complaints (CXO) within service level agreements (SLAs) and ensure effective operational performance and management.
- Own responsibility for Trouble Tickets updated with all the technical details and troubleshooting MOPs & templates
- Responsible to ensure the Open Incident backlog is at optimum levels
- Maintain the National Level Availability >99.50%.
- Manage internal external and customer incident escalations and followups as well as process adherence.
Skills:
- Bachelor/Masters degree or equivalent.
- Minimum of 810 years of telecom/wireless experience.
- Experience managing 4G/5G NOC shift environments and troubleshooting activities.
- Able to organize and prioritize dynamic schedules balance team work loads and ensure incidents are managed quickly and efficiently to resolution.
- Knowledge of 5G functional components (Core RAN Network Transport PaaS and gNB configurations).
- Motivated to grasp higherlevel technology issues and troubleshoot to resolution.
- Focused to work under pressure related to the scale of business impact and build strong working relationships both internally and externally.
- Reliable open and capable of working with minimum supervision.
- Flexible analytical thinker.
- Enthusiastic and keen to learn new technologies and approaches.
- Selfmotivated achievementoriented with excellent people management skills and an ability to perform challenging tasks individually with ease.
- Focused on being detailoriented with strong organization skills.
- Demonstrates ability to supervise and develop others.
- Displays ability to work in a fluid atmosphere handle multiple tasks and set priorities.
Employment Type
Full Time
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