Customer Solutions Expert German Speaker
Customer Solutions Expert German Speaker
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Job Description
Our client believes that great people create great products. Since 2010 they have been empowering sales and marketing teams around the world with powerful userfriendly tools that make their work faster and easier. Today their cloudbased software is trusted by over 100000 companies in 179 countries. With a team of more than 850 employees from 50 nationalities and offices across Europe and the US they continue to grow having become one of Estonias leading tech companies.
Our client is looking for a Customer Solutions Specialist to join their Lisbon office and provide topnotch support to Germanspeaking clients. This role involves working closely with the support team to efficiently answer customer inquiries and resolve issues. They seek someone passionate about helping others and making a positive impact.
Tasks
- Your responsibilities and impact working as a Customer Solutions Expert will be:
Responding to customer inquiries via live chat and phone in a friendly and efficient manner - Collaborating with product management and engineering teams to stay uptodate on the latest features
- Troubleshooting customer issues and providing suitable solutions
- Helping turn both new and existing customers into loyal users
Requirements
- Skills experiences and interests you need to succeed in this role:
Fluency in German and English (additional languages such as Portuguese French or Spanish are a plus) - At least one year of experience in a customerfacing role
- Excellent interpersonal and communication skills
- Ability to multitask and manage several customer conversations simultaneously
- Basic knowledge of sales processes (e.g. lead tracking reporting)
- Familiarity with email systems and CRM tools (Salesforce Zoho etc.) is an advantage
- Confidence in using helpdesk platforms like Intercom Freshdesk or Zendesk
Benefits
- Whats in it for you
A valuedriven peoplefirst company culture - A diverse team of colleagues from over 50 countries with offices across Lisbon Prague New York Berlin and more
- A hardworking team that knows how to have fun while getting things done
- Freedom to share ideas and execute them with the full support of the team
- Flexible working hours for a balanced professional and personal life
- Numerous opportunities for personal and professional growth with internal and external training
- A competitive salary package with excellent benefits (annual bonus health insurance meal allowance flexible benefits for transport technology etc.)
- Our client is an equal opportunity employer that values diversity and is committed to creating an inclusive environment for all employees regardless of background.
Interested in joining our clients team Apply today!
Employment Type
Full Time
