Help Desk Technician
Help Desk Technician
Posted on :
25-10-2024
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Job Description
Job Title: Help Desk Technician (US Citizen Only)
Location: Remote
We are currently seeking candidates who meet the following qualifications
Responsibilities:
- Provide firstlevel technical support for hardware software and network issues via phone email and inperson.
- Diagnose and resolve technical problems efficiently escalating complex issues to senior staff as necessary.
- Assist with the creation modification and deletion of user accounts in various systems.
- Maintain accurate records of support requests and resolutions in the ticketing system.
- Assist with the installation configuration and maintenance of computers printers and other IT equipment.
- Educate users on software applications systems and best practices for technology use.
- Track and manage IT equipment inventory and assist in hardware procurement.
- Identify opportunities for process improvements and contribute to team knowledge bases and documentation.
- Associate degree in Information Technology Computer Science or a related field preferred.
- Experience in a help desk or technical support role.
- Proficiency in Windows and macOS operating systems Microsoft Office Suite and basic networking concepts.
- Strong analytical and troubleshooting skills with a customerfocused attitude.
- Excellent verbal and written communication skills; able to explain technical concepts to nontechnical users.
- Ability to work collaboratively within a team environment and contribute to a positive workplace culture.
- Federal Experience is a plus.
- Required Security clearance.
If you meet these qualifications please submit your application via link provided in Linkedin.
Kindly do not call the general line to submit your application.
Employment Type
Full Time
Key Skills
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