FB Reservation Coordinator
Posted on :
25-10-2024
Employer Active
1 Vacancy
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Job Description
Main Duties:
- To attend and handle all incoming and outgoing outlets reservation requests as per the hotel standards and procedures.
- To attract guests and to enhance their loyalty providing a distinctive service through communication and sales skills in order to improve the hotels image and to increase revenue.
- To recognize VIP guests and to apply the concerned policies.
- To respect the privacy of the guests and the confidentiality of the information.
- To manage any guest complaint in a professional manner by owning it resolving it to the guests satisfaction and recording it.
- To report all guest comments or complaints.
- To properly use the telephone etiquette as per Sofitel standards.
- To have a perfect knowledge of F&B outlets menus and prices.
- To properly use and maintain the reservation communication system (telephone fax email).
- To be aware of and to follow emergency and security procedures.
- To share daily activity highlights with the supervisor and manager including internal and external guest opportunities.
- To maintain an atmosphere of high morale and a happy working relationship among the team.
- To respect schedules terms and deadlines as agreed with the Management.
- To carry out special projects according to the assignments.
- To establish a rapport with guests maintain good customer relationships and assist in updating guest history files.
- To attend all meetings as required by Executive Management.
- To attend Daily Operating Meetings and discuss relevant information.
- To handle all guest complaints requests and inquiries on food beverage and service.
- To handle difficult guests in conjunction with the security department
- To maintain a high standard of personal appearance and hygiene at all times.
Qualifications :
- Strong communication skills both written and verbal
- Ability to work well under pressure and in a fastpaced environment
- Excellent customer service skills
- Strong attention to detail and organizational skills
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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