IT Help Desk Specialist
IT Help Desk Specialist
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Job Description
JOB DESCRIPTION: (Permanent position OnSite)
TrisianGlobal Consulting LLC is seeking an IT Help Desk Specialist for a fulltime permanent position (onsite). The primary responsibility of this position is to provide support analysis and development assistance for all technology that supports the daily operations.
Your primary responsibilities will include:
- Troubleshooting technical support that have escalated beyond service desk.
- Provide primary computer systems support for all facilities.
- Provide handson experience in technical support for 100 Windowsbased PCs laptops and printers.
- Install maintain and troubleshoot end user workstation hardware peripheral devices software and network hardware.
- Perform onsite assistance for central IT staff to help diagnose and resolve complex computer hardware and software problems and implement corrective solutions
- Respond to incoming calls service tickets and/or emails regarding problems
- Accurately document and manage trouble instances in the IT trouble ticket system according to the established guidelines
- Develop and maintain an inventory of all IT infrastructure components
- Participation in projects implementing new technologies to support strategic initiatives
- Support the development and implementation of new computer projects and new hardware installations
- Work with vendors that support various technology related services (e.g. cabling thirdparty support)
- If necessary liaise with thirdparty support and PC equipment vendors
Qualifications:
- A Twoyear degree in Information Technology or equivalent technical certifications
- Experience working in a team customer service focused environment
- Strong technical problemsolving and troubleshooting skills
- Knowledge of/Experience with Windows 7 and later
- Knowledge of/Experience performing PC & server maintenance on hardware OS and system software
- Knowledge of/Experience with Windows Server 2008 & above LINUX and UNIX
- Knowledge of network infrastructure VM server setup and configuration
- Required to work after hours and weekends at times
- Customer Service Focus
- Able to troubleshoot Issues
- Problem Solving Skills
- Excellent written and verbal communication skills
- Supportive of Teamwork
- A selfstarter & selfmotivator
Remote Work :
No
Employment Type
Full Time
