Genesys Reporting Expert
Genesys Reporting Expert
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Job Description
Job Title: Genesys Reporting Expert
Company Overview:
Software International (SI) supplies technical talent to a variety of clinets ranging from Fortune 100/500/1000 companies to small and midsized organizations in Canada/US.
Position Overview:
We are currently seeking a Genesys Reporting Expert to join our clients team on a contract basis. As a Genesys Reporting Expert you will be responsible for designing developing and implementing reporting solutions for our clients using Genesys software. This is a great opportunity for someone who is passionate about data analysis and has a strong understanding of Genesys reporting capabilities.
Key Responsibilities:
Assess gaps between Cisco and Genesys systems being used
Work with key business stakeholders in identifying Genesys reporting needs
Design and develop reporting solutions for clients using Genesys software
Collaborate with crossfunctional teams to gather reporting requirements and ensure timely delivery of solutions
Create and maintain documentation for reporting solutions and processes
Troubleshoot and resolve any technical issues related to reporting
Stay updated on the latest Genesys reporting features and provide recommendations for improvement
Conduct training sessions for clients on how to use Genesys reporting tools effectively
Prepare and present reports to clients and stakeholders on the performance of reporting solutions
Ensure data accuracy and integrity in all reporting processes
Assist supporting an a large Cisco to Avaya migrations
Qualifications:
Bachelors degree in Computer Science Information Technology or a related field
Minimum of 3 years of experience in a similar role preferably with Genesys reporting tools
Strong understanding of Genesys reporting capabilities and best practices
Excellent analytical and problemsolving skills
Proficient in SQL and other data analysis tools
Experience with data visualization tools such as Tableau or Power BI
Excellent communication and interpersonal skills
Ability to work independently and in a team environment
Strong attention to detail and ability to meet tight deadlines
Contract Details:
This is a contract position based in Chicago IL USA. The duration of the contract will be determined based on the project requirements. The selected candidate will be offered a competitive hourly rate.
If you are a selfmotivated individual with a passion for data analysis and a strong understanding of Genesys reporting we would love to hear from you. Join our team at Software International and be a part of our exciting journey towards providing cuttingedge technology solutions to our clients.
Remote Work :
No
Employment Type
Full Time
