1st Level Support Specialist
1st Level Support Specialist
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Job Description
We are seeking a dedicated and proactive 1st Level Support Specialist to join our Solution Team in Zagreb. As a member of the help and service desk you will play a crucial role in providing frontline support to our clients users ensuring that technical issues are resolved promptly and effectively. This role is perfect for individuals with strong communication skills and a passion for delivering outstanding customer service.
Our client a Swissbased company with offices in Switzerland and Germany specializes in cloud solutions and digital transformation. With a focus on empowering businesses to navigate the complexities of modern cloud environments their team of experts offers tailored solutions in cloud integration process optimization and datadriven insights. Serving clients across Europe they are committed to delivering measurable results and driving longterm innovation for organizations looking to scale efficiently and stay ahead in the digital landscape.
Responsibilities
- Provide firstlevel technical support to users handling inquiries and resolving issues related to software hardware and network systems.
- Diagnose and troubleshoot basic technical problems escalating complex issues to higherlevel support as necessary.
- Maintain detailed records of user interactions problems and resolutions using our ticketing system.
- Collaborate with the 2nd level support team to ensure seamless issue resolution and knowledge sharing.
- Communicate effectively with users in both English and German providing clear and concise guidance.
- Contribute to the continuous improvement of support processes and documentation.
Qualifications
Language Proficiency: English C1 level and German B2 level or higher.
- Experience: Previous experience in a customer support or technical support role is preferred.
- Technical Skills: Basic knowledge of IT systems software applications and network troubleshooting.
- Soft Skills: Excellent communication problemsolving and interpersonal skills.
- Education: A degree or diploma in Information Technology or a related field is advantageous.
Benefits
Private healthcare and private pension fund
Modern equipment and offices
Working with cuttingedge technologies
Exciting projects
Friendly and collaborative team atmosphere
A permanent position with stability
Petfriendly office
Multisport card
Remote Work :
No
Employment Type
Full Time
