drjobs Entry Level Technical Support For Portugeuse Speakers In Thessaloniki

Entry Level Technical Support For Portugeuse Speakers In Thessaloniki

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Job Location drjobs

Thessaloniki - Greece

Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Job Description

Position: Technical Support Specialist (Email Support)

Location: Thessaloniki Greece

Work Schedule:

  • Fulltime onsite role.
  • Rotating schedule Monday to Sunday:
    • 8:00 AM to 4:00 PM
    • 12:00 PM to 8:00 PM

Compensation:

  • Competitive salary based on experience.

Key Responsibilities:

  • Deliver technical support solely through email to customers in both Portuguese and English.
  • Diagnose and resolve technical issues ensuring high levels of customer satisfaction.
  • Keep accurate records of customer interactions and the solutions provided.
  • Work collaboratively with team members to enhance support processes and improve service quality.
  • Stay informed about product features and technical specifications to offer precise assistance.

Qualifications:

  • Fluent in Portuguese and English.
  • At least 1 year of experience in a technical support role.
  • Strong written communication skills.
  • Ability to effectively troubleshoot technical problems.
  • Basic knowledge of technology and software applications.

Remote Work :

No

Employment Type

Full Time

Company Industry

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