IT Helpdesk Technician - Dallah Holding Media
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Summary:
As an IT Help Desk Technician your role is pivotal in ensuring the efficiency of our IT systems. You will provide frontline technical support assist users in resolving ITrelated issues and collaborate with our IT team to uphold our IT standards.
Key Responsibilities:
- Create and manage tickets in the ticketing system.
- Assist with hardware and software inventory management.
- Serve as the first contact with endusers who need technical assistance via the phone or email
- Receive respond to and resolve IT support requests through various channels maintaining a high level of professionalism.
- Perform troubleshooting using different diagnostic techniques.
- Offer guidance and support to endusers regarding software applications and system functionality.
- Facilitate user account setup including email and access permissions.
- Troubleshoot diagnose and resolve technical hardware and/or software issues.
- Perform regular maintenance and updates for workstations and laptops.
Qualifications:
- Bachelors degree in a relevant field is a plus.
- A or other IT certification is a plus.
- Proven experience in a help desk or technical support position.
- Proficiency in Windows and Mac operating systems.
- Knowledge of Microsoft Office 365 and common software applications.
- Familiarity with basic networking hardware and software troubleshooting.
- The ability to work both independently and within a team.
- Strong problemsolving capabilities and critical thinking.
Employment Type
Remote
