Systems Engineer Tier L
Systems Engineer Tier L
Posted on :
24-10-2024
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Job Description
The Systems Engineer supports our customers by resolving network issues configuration requests and recommending network improvements.
Responsibilities:
- Create and update customer requests in Connectwise
- Monitor Connectwise service boards
- Respond and resolve Tier 1 customer requests
- Escalate difficult requests to Tier 3 engineers
- Service basic application software and/or hardware support
- Service servers switches routers hubs firewalls and desktops devices
- Monitor and respond to network service alerts from our Techview monitoring system
- Support basic desktop laptop software and network requests
- Install configure maintain basic network services equipment and devices
- Support basic administration of servers and server clusters
- Support user accounts permissions email antivirus and antispam
- Complete training courses and assignments as scheduled (including after hours and Saturdays)
Qualifications:
- College Degree in IT or Computer Science
- Help desk or network admin experience is a plus but not required
- Tier 1 Network customer support
- MS Server Active Directory and Exchange support
- Small Business Server support
- Firewall support and maintenance
- Switch router and hub support and maintenance
- Customer service oriented
Remote Work :
No
Employment Type
Full Time
Key Skills
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