Community Manager

Roles and responsibilities

Parsons is looking for an amazingly talented Community Management Lead to join our team! In this role you will get to do the followings:

• Assist in community management to improve the master community within the set guidelines and strategies
• Prioritize and facilitate the resolution of maintenance requests received in respect to common use facilities
• Identify problem areas and recommend improvement plans to maximize efficiency of site management
• Apply and enforce rules and regulations specified by the Master Developer
• Prepare monthly and quarterly reports
• Liaise with mega and sub developers and local authorities for community related matters and meetings
• Prepare and seek approvals for annual master community budget
• Oversee facility management, business operations, maintenance, administration, and improvement of real estate projects
• Conduct quarterly and annual reconciliation of all collected and outstanding accounts
• Implementation of Master Community Declaration, Rules of Use, and other related documents
• Prepare master community notices and events on regular basis
• Prepare and dispatch invoices.
• Follow up on collections and provide reports to management on a monthly basis
• Perform other duties and responsibilities as needed as well as determine and manage priorities with minimal guidance
• Develop and execute community engagement strategies to foster a vibrant and supportive community.
• Monitor and respond to community inquiries, feedback, and discussions across various platforms.
• Organize and facilitate events, webinars, or discussions to enhance community interaction.
• Collaborate with cross-functional teams (e.g., marketing, product development) to align community efforts with organizational goals.

• Additional Requirements:

• Familiarity with community management software and tools (e.g., Discord, Slack, forums).
• Experience in content creation, including writing, editing, and graphic design, is a plus.
• Ability to work independently and manage multiple projects simultaneously.

Desired candidate profile

• Bachelor’s in business administration, community service, or other related field
• Minimum10 years of relevant experience in facility and/or property management, as well as experience in the community management function
• Experience with city management organizations would be an advantage
• Demonstrated experience in community consultation
• Working knowledge of city management / real estate operations
• Experience in Qatar or GCC will be preferred
• Working knowledge of Microsoft Office applications suite
  
  

What Desired Skills You'll Bring

• Ability to multi-task and handle multiple projects with varying complexity
• Proven skills in negotiation and problem resolution to effectively resolve escalated issues.
• Proven track record of building and managing online communities or brand presence.

• Skills:

• Excellent verbal and written communication skills, with the ability to engage and connect with diverse audiences.
• Strong understanding of social media platforms, tools, and best practices.
• Proficiency in analytics and reporting tools to track community engagement and growth.

• Attributes:

• Empathetic and approachable demeanor, with a passion for fostering positive community relationships.
• Strong problem-solving skills and ability to handle conflicts or challenging situations diplomatically.
• Creative thinker with the ability to develop engaging content and initiatives.