IT Supervisor

The IT Supervisor will be responsible for overseeing the daily operations of the IT department within Gearinc. The role involves managing IT staff ensuring the smooth operation of IT systems and providing technical support to internal teams and clients. The IT Supervisor will also play a key role in maintaining IT infrastructure ensuring data security and assisting in the implementation of new technologies to improve the efficiency and security of BPO operations.

Key Responsibilities:

1. IT Team Supervision:
   • Lead mentor and supervise the IT support team including help desk technicians and system administrators.
   • Assign tasks and ensure timely completion of IT projects and support requests.
   • Conduct regular performance evaluations and provide training to improve team skills.
2. Technical Support:
   • Provide secondlevel support for escalated IT issues from internal teams and clients.
   • Troubleshoot and resolve complex hardware software and network problems.
   • Ensure minimal downtime by implementing proactive monitoring and maintenance schedules for systems and applications.
3. System Maintenance and Upgrades:
   • Oversee the installation configuration and maintenance of servers networks and IT systems.
   • Ensure that all systems are up to date with the latest patches firmware and software updates.
   • Assist in planning and executing system upgrades including servers software and network equipment.
4. Network and Security Management:
   • Monitor network performance and ensure high availability for critical systems and services.
   • Implement and enforce cybersecurity policies to protect the companys IT infrastructure and client data.
   • Collaborate with the IT Manager to develop and implement disaster recovery plans and data backup procedures.
5. Client IT Support:
   • Provide technical support for client systems hosted or managed by the company.
   • Coordinate with client IT teams for seamless integration and troubleshooting of outsourced systems or processes.
6. IT Infrastructure Management:
   • Ensure proper functioning of IT infrastructure including servers storage firewalls routers and VPN connections.
   • Manage the configuration and maintenance of VoIP systems and other telecommunication tools used by teams.
7. Vendor and Software Management:
   • Liaise with thirdparty vendors for the procurement installation and maintenance of IT equipment and software.
   • Manage software licenses ensuring compliance with vendor agreements and business requirements.
8. Reporting and Documentation:
   • Maintain accurate records of IT assets configurations and licenses.
   • Prepare regular reports on system performance incidents and team productivity for the IT Manager and senior management.
   • Ensure proper documentation of processes procedures and troubleshooting steps.
9. Process Improvement:
   • Continuously assess and identify opportunities to improve IT processes enhance system performance and increase operational efficiency.
   • Work with the IT Manager to implement new technologies that align with the companys goals.

Key Skills and Qualifications:

• Educational Background: Bachelors degree in Information Technology Computer Science or related field.
  
• Experience:
  • Minimum of 35 years of experience in an IT supervisor or team lead role ideally within a BPO or similar environment.
    

  • Handson experience with managing network systems server infrastructure and telecommunication systems.
• Technical Expertise:
  • Strong knowledge of Windows/Linux server environments network administration and database management.
  • Proficiency in firewall management VPN and cybersecurity protocols.

  • Experience with VoIP systems and call center technology.

  • Familiarity with cloud technologies (AWS Azure etc.) is a plus.

• Leadership and Communication:
  • Proven ability to lead and motivate an IT team to achieve operational excellence.
  • Strong problemsolving skills with the ability to troubleshoot and resolve complex IT issues.
  • Excellent communication skills both written and verbal with the ability to interact effectively with internal teams and external clients.
• Certifications (preferred but not required):
  • Certifications such as CompTIA Network Microsoft Certified Solutions Expert (MCSE) Cisco Certified Network Associate (CCNA) or similar.
  • Security certifications (e.g. Certified Information Systems Security Professional CISSP) are a plus.

Benefits:

1. Salary and Benefits

• Attractive salary and bonus;
• Premium Healthcare and Mental Health Care service for you 100% covered by the company;
• Extra bonus per personal events (Wedding Funeral Hospitalization Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
• Annual health check annual flu vaccination;
• Fantastic internal events;
• Paid leave (12 days/year).

2. Working Environment

• We work 40 hours per week;
• International fun and professional working environment;
• Modern hardware provided by the company (laptop monitor etc.);
• Free drinks (coffee tea etc.);
• English working environment;
• Training and career development opportunities.

Working Location: Hai Ba Trung Ha Noi.

Working Conditions:

• Location: Onsite with occasional travel to other office locations or client sites as required.
• Hours: Fulltime; availability for oncall support or during emergencies (e.g. system outages).
• Environment: Fastpaced BPO setting with 24/7 operational requirements. Flexible availability may be needed for shift work or during highdemand periods.

Remote Work :

No