Customer Support
Customer Support
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Job Description
Automatit is an allin AWS Premier partner that empowers startups with DevOps and FinOps expertise and handson services. We guide and support hundreds of startups leveraging AWS smarter throughout their growth journey. We save our customers significant time to market and optimize their cloud performance and costeffectiveness.
Automatit operates in more than seven countries across EMEA. We provide a dynamic environment where you can expand your professional expertise and make a significant impact.
Were looking for a Customer Support to join the FinOps Analyst team in Lviv and help us create leadingedge technology solutions for our customers.
Work location hybrid from Lviv or Kyiv
Responsibilities:
- Be a first point of contact for Automatit customers regarding their AWS billing and consumption data
- Work closely with Automatit customers to help them understand monitor and analyze their cloud consumption data
- Suggest cost optimization opportunities in customers environments implement or supervise the implementation of the recommendations
- Create and manage data alerts and budgets based on data models to identify anomalies in cloud spend
- Create and deliver adhoc reports and dashboards
- Onboard new customers to Automatit services
- Make an impact on internal FinOps tool development
Benefits:
- An opportunity to work in a community of Cloud infrastructure professionals: 60 DevOps engineers (senior middle level) Solution Architects MLOps and FinOps engineers tech management team and NOC 24/7 team (on calls)
- If you need a coworking place with 100% backup (internet electricity heating shelters) we have free places in Kyiv and Lviv (all expenses fully paid by the company)
- Laptop for work additional equipment if needed
- 20 paid working days off unlimited paid sick leave
- Medical insurance
- Referral program enjoy cooperation with your colleagues and get a bonus
- Compensation for sports and English courses
- Company events team buildings birthday and special occasions gifts
Automatit is committed to fostering a workplace that promotes equal opportunities for all. We firmly believe that cultivating a diverse workforce is crucial to our success. Our recruitment decisions are grounded in your experience and skills recognizing the value you bring to our team.
#LIHybrid #LIAIT
Requirements :
- Customerorientated and excellent communication skills
- Fluent written and verbal communication skills in English
- Excellent organizational and task management skills
- Solid working experience with spreadsheets reporting and task management systems
- Ability to analyze various volumes of data and generate meaningful insights
- Ability to translate reports into actionable recommendations
- A Bachelor s degree in computer science engineering math finances or operations research advantage
- Have practical experience in FinOps or similar cloudrelated roles advantage
- IT project experience in a similar role or as a junior Project Manager advantage
- Understand cloud services architectures and tools advantage
- Worked with cost management tools such as CloudHealth or Anodot advantage
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Full-time
