- Responsible to manage Government Services Centre its operations and procedures in order to ensure organizational effectiveness and efficiency.
- As the Government Services Lead he/she needs to consults on UAE residence visas and is responsible for the entire process management of all of the different stages of the visa and related products and services.
- The scope of work is wide from query & consultation to application to monitoring issuing and communication of the visa issuance and liaising with support executives to ensure data is accurate and updated.
- The Government Services Lead he/she needs to advise clients pre or postsale of the license on all visa related matters.
- Optimizing office management process and procedure.
- Manage all government services related activities
- Manage the Administration and functionality of all Typist
- Manage and control all financial implications related to visa processing and administration
- Obtaining of company registration with chambers of commerce and any related government authorities which includes but not limited to license renewals new business licensing and new activity listing.
- Assist in developing functional strategies and budgets in accordance with companies overall strategies and directions.
- Develop monitor and implement divisional policies and procedures related to government relations function.
- Keep an update on government regulations and statutory requirements and determine their impact on the company.
- Promote and build strong positive relationships and reputation with high public officials and their staff.
- Manage and oversee processes relating to Governmental issues concerning employees (. issuance of business visas visit visas exitreentry visas renewals of work permits and residency)
- Assist to manage allocated annual departmental budget by controlling expenditures taking cost reduction initiatives and reporting variances in actual versus budgeted amounts to ensure effective cost management practices
- Responsible for the digitalization and automation of the Government Services Centre
- Guaranteeing compliance to prescribed systems as per the defined SLAs
- Ensure 100% customer satisfaction at all areas of operations is achieve
- Application & Website updates with liaison to IT department
- Suggest / monitor software changes to be implemented as per business requirements
- MIS reporting and monthly business reviews to ensure targets are achieved
- Maintain the security and safety of the center through the implementation of the security management policy and procedures
- Diligently working with support departments (Administration and HR)
Work experience requirement
5 years related business experience handling Government relations
Bachelors degree in Business Administration
Laws and Regulations
Industry Regulations and Norms
Public Relations
Documentation and Reporting
Business Acumen
Communicating effectively
Self and Team Management
Planning & Decision Making
Customer Centricity
Ownership & Result Orientation
Business Unit: DELMON Products Ltd. (2230)
Business Group: Oils&Fats (2209)
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