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Ground Control is a dynamic and growing company that is committed to leaving the world in a better place than we found it.
Role Overview:
We are seeking a dynamic resultsdriven Account Manager. Your role will involve managing invoicing tracking purchase orders coordinating reactive works during weather incidents and troubleshooting issues on behalf of our clients. Youll also be the primary point of contact for client queries and will work closely with field teams to ensure our services are delivered effectively.
The successful candidate will have strong organizational skills thrive in a fastpaced environment and be capable of managing multiple priorities with precision. Youll need to be comfortable working during peak periods including weekends and bank holidays especially during the winter months.
Key Responsibilities:
Account Management: Manage around 100 client accounts ensuring all services are delivered according to contractual agreements.
Invoicing & Purchase Orders:Proactively chase purchase orders and manage the invoicing process to ensure accuracy and prompt payment.
Reactive Works: Coordinate emergency responses during weather events ensuring field teams are deployed effectively and any access issues are quickly resolved.
Client Communication: Attend regular virtual meetings (via Microsoft Teams) to keep clients informed resolve issues and address any concerns.
Complaint Resolution: Handle and escalate client complaints as needed ensuring they are addressed with urgency.
Team Coordination: Ensure field teams are prepared for upcoming jobs and have all necessary resources in place to deliver services.
DaytoDay Responsibilities:
Process daily weather data to generate nightly service requests for teams.
Coordinate the deployment of field teams for night shifts ensuring all logistical challenges (e.g. access issues) are managed.
Respond to urgent client needs particularly in response to adverse weather conditions.
Escalate highpriority issues and complaints promptly to ensure smooth service delivery.
Ensure all purchase orders are in place and invoicing is up to date and accurate.
Working Hours: Winter: 6:30 AM 6:30 PM (8hour shifts); Summer: Regular office hours
Skills and Qualifications:
Time Management: Ability to manage multiple tasks efficiently in a timesensitive environment.
Organizational Skills: Highly organized with the ability to juggle multiple client accounts and operational priorities simultaneously.
Attention to Detail: Ability to manage data accounts and client requests with precision and care.
D365 Experience: Familiarity with Microsoft Dynamics 365 (D365) or similar CRM systems.
Account Management Experience: Proven experience in client management ideally in an operations or service delivery environment.
Perks and Benefits
Awards Accolades and Culture
Full Time