Technical Support Specialist
Technical Support Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Our ITdepartment is growing and we are looking fornew talent to join us on our journey!
Working at our company means working at a young international and fastpaced iGaming and technologycompany that offers an ideal workplace for those who want to have a real impact on the growth of an organization and are craving responsibilities. It also means having lots of fun!
We are looking to expand our Technical Operations Team with a dedicated Technical Support Specialist who will assist endusers in their daytoday tasks. In this role you will provide technical support to Yolo employees including the installation configuration and maintenance of devices.
Your daily tasks will be
- Providing firstlevel technical support to Yolo employees troubleshooting hardware software and network issues.
- Installing configuring and maintaining company laptops mobile devices and peripherals.
- Managing and supporting other company devices such as printers TVs video conferencing systems and more.
- Overseeing the hardware lifecycle including inventory management audits and procurement.
- Creating and maintaining technical documentation for endusers and internal use.
- Assisting with setting up new user accounts and configuring access to company systems.
- Collaborating with crossfunctional teams to resolve technical issues efficiently.
- Staying up to datewith the latest technology trends and industry best practices.
- Performing other tasks as assigned by the line manager.
What we expect from you
- Excellent verbal and written communication skills in English.
- A team player with strong interpersonal and communication abilities.
- Proficiency in troubleshooting and supporting both macOS and Windows operating systems.
- Ability to prioritise work effectively and manage a portfolio of tasks independently.
- Strong problemsolving skills and attention to detail.
- Willingness to learn new technologies and adapt to changing environments.
- Capability to deliver remote support through tools such as ticketing systems and other remote support platforms.
- Familiarity with network protocols and troubleshooting (DNS DHCP VPN etc.) is a plus.
- Previous experience in a Helpdesk or technical support role is highly desirable.
What will you find at Yolo Group
- Generous learning & development package (personal development plan & trainings companywide knowledge sharing & trainings)
- Opportunity to invest in the Groups own venture fund Yolo Investments
- Focus on your wellbeing via monthly sports compensation 3 health days per year and private health insurance
- Celebrating together! Birthday day off paid vacation days to celebrate personal life achievements e.g. childs first school day engagement marriage etc.
- Comfortable offices plenty of fruits snacks drinks and good vibes
- Most legendary events and networking opportunities with colleagues across the whole Group
- Free parking at the office
PS! This job ad will be open until 05.11.2024.
If you feel excited but would like to hearmore dont hesitate toapply and we will sort everything out as we go!
Yolo Groupbrings nextlevel innovation to the worlds of gaming fintech blockchain and more. Serving millions of users worldwide the Yolo Group is committed to putting the customer at the center of the universe via a wide range of fun fast and fair products and services. Powered by a team of900 Yoloersfrom60 different nationalitiesaround the world the Yolos disruptive DNA is matched only by a desire to take everything we work on to the moon.
Employment Type
Full Time
