Customer Relations Coordinator till Samsung Stockholm
Customer Relations Coordinator till Samsung Stockholm
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Job Description
Samsung Nordics erbjuder en spnnande arbetsmilj dr innovation och teknologi mts. Hr fr du mjligheten att arbeta med banbrytande produkter och lsningar som formar framtiden. Vi vrdestter mngfald kreativitet och professionell utveckling. Sk denna tjnst och lt ditt driv skapa frndring i en av vrldens ledande teknikfretag!
About the role:
As a Customer Relations Coordinator in Samsungs VOCteam you will handle general complaints from customers product liability errands consumer board errands and recourse claims. You will also contribute to the overall processes and prevention of poor customer handlingby initiating and drive minor projects analyzing the incoming volume and type of errands.
The type of errands that needs to be handled by the VOC team are:
- RMArelated (refund/credit) questions
- Claims for cancellation of purchase
- Request for compensation or refund of direct costs
- General Complaints
- Approvals for Free of charge repairs
- Questions from Call Center agents regarding warranties complaints and other VOCrelated information
- In addition to the VOC services tasks within the respective job skill and knowledge may be required by Samsung from time to time.
About you:
- High understanding of Consumer Law.
- Significant experience (5 years) in handling complex claims ideally within the Consumer Electronics services sectors.
- Excellent communication and interpersonal skills to work effectively with both internal and external stakeholders.
- You have the ambition to find out what the next step is and to take action when needed.
- You are confident enough to take extra steps to find the right way forward if it is not obvious
- You are skilled enough to steer a conversation with a customer in the right direction and you have the sense of awareness that let you know how and when to come to a conclusion in an ongoing errand.
- You prefer to make a phone call instead of proceeding with long mail conversations in order to sort things out and to bring an ongoing errand to an end.
- Be a good role model for the team Positive attitude towards Samsung products Samsung as a brand and Samsung customers.
Language:
- Native in writing and speaking in one Nordic language (Finnish Norwegian Danish or Swedish)
- Fluent in English both speaking and writing
START: Enligt verenskommelse
PLATS: Gteborg
OMFATTNING: Heltid
LN: Fast ln
KONTAKT: Jessica Andersson (fr frgor om tjnsten ej anskningar)
SISTA ANSKNINGSDATUM: Urval sker lpande
UPPDRAGET LPER: ASAP Tillsvidare
ANSTLLNING:Fr denna tjnst anstlls du som konsult via Oddwork och arbetar ute p uppdrag hos bolaget.
Som ledande byr inom employer branding och rekrytering r vi hr fr att revolutionera vr bransch matcha talanger med fretagskulturer och strka organisationers arbetsgivarvarumrken. Nyfiken p att veta mer Vlkommen in iOddworksvrld genom att klicka hr eller hitta fler karrirmjligheter hr.
Employment Type
Full Time
