Serbian Customer Service Representative
Serbian Customer Service Representative
Posted on :
23-10-2024
Employer Active
1 Vacancy
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Job Description
We are looking for aCustomer Support Representative for a Prestigious Travel Company.
If you are an empathetic individual with excellent listening skills a knack for problemsolving and enjoy being a team player this is the perfect job for you!
Key Responsibilities:
As a Customer Support Representative you will be pivotal in understanding and addressing the needs of our international travellers. Your responsibilities include:
- Listening to responding to and mediating between travellers and accommodation suppliers worldwide ensuring topnotch customer service.
- Clarifying inquiries regarding services payments and technical requirements providing precise information and following established processes via email and phone.
Requirements:
- Language Skills: Proficient in Serbian (C2 level) and advanced English.
- Communication: Excellent written and spoken communication and interpersonal skills.
- Technical Skills: Proficient with PC usage including Office 365 CRM databases and other internal platforms.
- Mindset: Problemsolving solutionoriented positive and motivated capable of handling challenging customer issues.
- Work Approach: Goaloriented adaptable to changing priorities and business processes.
- Experience: Previous experience in customer service or contact center environments is valued.
- Availability: Able to work both from the office and remotely (within 100km from the office).
Benefits:
- Feel Good Program: Includes Spanish lessons quizzes with prizes and free group activities like running beach volleyball roller skating and more.
- Health Insurance: Free private health insurance is available upon securing a permanent contract.
- Flexible Remuneration: Options for nursery school transport after the probation period.
- Work Environment: A multicultural and international atmosphere with modern office spaces well connected by public transport and close to the Westfield Glories shopping mall.
- Perks: Free coffee daily and free fruit once a week.
- Career Development: Be part of an industryleading department with great opportunities for learning and career growth.
- Training: Three weeks of initial training and ongoing personal coaching.
Location
Barcelona Spain
Employment Type
Full Time
Key Skills
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