RESPONSIBILITIES
General
- Integration of SharePoint with Microsoft products and workflows. Development and support of existing and planned Microsoft SharePoint sites strategies frameworks and standards.
- Enduser support of SharePoint applications.
Microsoft SharePoint
Projects may include analysis design development support and user training for new and existing departmental SharePoint sites as well as assistance in the development of a wider strategy and framework for online communication and collaboration. Provide seniorlevel project strategic planning and detailed technical development and training support for these and related projects as assigned
- Support daily use of and enhancements to existing SharePoint sites.
- Analyze design develop and document new SharePoint sites as needed.
- Assist in the development of an enterprise strategy and framework for the ongoing use of SharePoint and the integration of SharePoint with other communication and collaboration vehicles.
- Ensure the creation and review of designated project deliverables.
- Provide demonstrations and training as needed during project development testing and deployment.
- Document code development and related workflows.
- Provide design troubleshooting and end user support of SharePoint applications.
- Provide management reporting as designated.
EndUser Support of SharePoint Applications
Enduser support tasks involve helping users resolve technical issues and providing guidance.
- Troubleshooting Issues (e.g. Diagnosing and fixing software problems reported by users).
- Account Management (e.g. Assisting with account setup password resets and access issues).
- User Training (e.g. Offering training sessions or resources on using software tools effectively).
- Documentation (e.g. Creating and maintaining user manuals FAQs and troubleshooting guides).
- Remote Support (e.g. Using remote desktop tools to resolve issues directly on the users machine).
- Feedback Collection (e.g. Gathering user feedback to improve services and support).
- Incident Reporting (e.g. Documenting issues and resolutions for future reference and analysis).
- Escalation (e.g. Identifying issues that require higherlevel technical support and escalating them accordingly).
- System Monitoring (e.g. Keeping an eye on system performance and user activity to preemptively address issues).
- Patch Management (e.g. Ensuring software and systems are up to date with the latest patches and updates).
- Onboarding Support (e.g. Assisting new users with their initial setup and orientation).
CAPABILITIES/SKILLS
Experience with:
- Supporting daily use of and enhancements to existing SharePoint sites.
- Tracking the progress of assigned projects identifying risk factors developing risk mitigation plans identifying issues and facilitating appropriate forums for resolution.
- Development and support of Microsoft SharePoint.
- Systems development methodologies and project management practices.
Ability to:
- Communicate effectively and establish and maintain effective working relationships with peers end users and vendor development staff as well as all levels of management and judicial personnel as necessary.
- Work effectively within a diverse IT organization.
- Create and deliver project presentations to senior and executive Judiciary management as needed.
- Assist with strategy and design of deliverables as needed.
Knowledge of:
Integrating database capabilities within the SharePoint environment including the development of a plan and framework.
QUALIFICATIONS/EDUCATION
- Bachelor of Arts or a Bachelor of Science in Computer Science
EXPERIENCE
Five (5) or more years of experience with the following:
- SharePoint development and system administration.
- Microsoft Power Apps integration JavaScript C# SQL and .NET frameworks.