Housekeeping Supervisor

Roles and responsibilities

• Conducts daily briefing for Room Attendants
• Conducts daily inspection of employee grooming.
• Inspects all guest rooms, corridors and pantries on a daily basis to ensure highest standard of cleanliness.
• Conducts on the job training for all Room Attendants.
• Maintains effective employee relations.
• Checks and maintains equipment and machines used.
• Prepares job orders and co-ordinate with Engineering for follow up.
• Ensure special attention given to VIP rooms.
• Report any sick, irregular guest, and any stranger on guest corridors to the Housekeeper, Security Office immediately.
• Proper handover and take over of the incoming and out going shifts to be handled well.
• Report all Lost & Found items to Housekeeping.
• Prepare discrepancy report for the front office.
• Conduct fumigation for the rooms and floors.
• Follow up “ Do not Disturb” rooms.
• Prepare inventory for room linen.
• Notify Housekeeper any damage caused by guest.
• Check and follow all maintenance report If the work is incomplete.
• Ensures that all flower arrangements look pleasant before the delivery to the rooms.
• While inspecting guest rooms and other area there should be eye for detail.
• Supervise and coordinate the housekeeping team’s daily activities, ensuring efficient operations.
• Conduct inspections of guest rooms and public areas to maintain high cleanliness standards.
• Train and onboard new housekeeping staff, providing guidance on policies and procedures.
• Manage inventory and ordering of cleaning supplies and equipment.
• Handle guest complaints and requests related to housekeeping services, ensuring satisfaction.

Desired candidate profile

Previous hospitality experience
Excellent communication skills
Strong customer service skills required.
Good written and spoken English
Degree in Hospitality / Tourism
Leadership Skills: Ability to motivate and manage a team, providing direction and support to housekeeping staff.
Attention to Detail: Strong focus on cleanliness and presentation standards, ensuring all areas meet quality expectations.
Organizational Skills: Proficient in managing multiple tasks, scheduling staff, and prioritizing workload efficiently.
Personal Attributes:
Strong Communication Skills: Ability to communicate clearly and effectively with staff, management, and guests.
Problem-Solving Ability: Proactive in identifying issues and implementing solutions to improve operations.
Customer Service Orientation: Committed to providing excellent service and addressing guest needs and concerns.
Additional Requirements:
Knowledge of Cleaning Techniques: Familiarity with proper cleaning methods, safety protocols, and use of cleaning equipment and chemicals.
Time Management: Ability to oversee daily operations, ensuring that cleaning schedules are met and staff are productive.