Account Manager
Account Manager
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Job Description
We are Vicarious Talent Agency an innovative recruiting and staffing agency for emerging and established creative professionals. We’re currently seeking an Account Manager for our sister agency CROWN. This role is full or parttime and remote or hybrid depending on location.
As an Account Manager you will play a crucial role in acting as the primary point of contact with our clients and to ensure needs are understood and met. You will manage current contracts while continuously building stronger relationships and ensuring both parties are satisfied.
Responsibilities include:
- Finding solutions to any client issues
- Managing departments to foster a positive clientcompany relationship
- Communicating with clients to ensure their needs are understood and addressed
- Building strong client relationships to maintain old business and acquire new customers
- Collaborating with various internal departments to ensure they fulfill all customer requests
- Resolving complaints and keeping track of all processes that pertain to the client’s desires
- Acting as the client’s representative to ensure their demands are met with a focus on improving the customer experience
- Collecting and analyzing data concerning consumer behavior to understand changing needs
- Establishing improvements in the agency process through client training status meetings and detailed communications
- Helping to establish and streamline processes between account project management and creative departments
To qualify please have:
- Strong problemsolving skills to help resolve customer complaints or needs
- Excellent verbal and written communication skills to communicate ideas to clients
- Uptodate understanding of the consumer behavior
- Strong customer service and interpersonal skills for dealing with different types of customers and clients
- Exceptional analytical skills for interpreting client data
- Time management and multitasking skills to handle multiple tasks and clients at once
- Advanced negotiation skills to close contracts
- Strong organizational skills and attention to detail
Compensation is based on experience and we provide health benefits. There’s an opportunity for a 401(k) after 6 months.
Who We Are:CROWN is an independent digital agency headquartered in Seattle. Since 2011 we’ve specialized in creating imaginative and effective social campaigns for adventurous brands looking to spur growth. Now in our 13th year of operations we’re restructuring to do bigger bolder and more innovative work than ever before.
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At Vicarious Creative Staffing we celebrate encourage and support diversity as an Equal Opportunity Employer. We do not discriminate on the basis of race religion color sex gender identity sexual orientation age nondisqualifying physical or mental disability national origin veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications merit and business need.
If you need assistance or an accommodation due to a disability you may contact us via email or you may call us at 206.577.5121.
Employment Type
Full Time
