IT Assistant

Roles and responsibilities

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
  

Job Description

Reporting to the IT Manager, responsibilities and essential job functions include but are not limited to the following:

• Install and configure software and hardware٫ including printers٫ network cards and so on.
• Develop protocols for the use of IT across departments and projects
• Support or train personnel responsible for systems and networks and provide advice on the most suitable IT choices
• Facilitate the interaction between end users and higher level support
• Monitor system and network performance and organize maintenance activities (e.g. backups)
• Organize troubleshooting٫ repairs and data restoration
• Maintain licenses and upgrade schedules
• Work together with other professionals to maintain standards and functionality
• Technical Proficiency: Familiarity with computer hardware, software, and networking concepts; knowledge of operating systems (Windows, macOS, Linux) is essential.
• Troubleshooting Skills: Ability to diagnose and resolve technical issues efficiently and effectively.
• Basic Networking Knowledge: Understanding of networking principles, including TCP/IP, DNS, and DHCP.

• Personal Attributes

• Customer Service Orientation: Friendly and approachable demeanor, with a strong commitment to helping users solve their IT issues.
• Attention to Detail: Careful and precise in documenting issues and solutions, as well as in maintaining systems.
• Team Player: Ability to collaborate with colleagues and contribute to a positive work environment.

Desired candidate profile

Experience of working on an IT assistant or other relevant position
Profound experience in network management and help desk support
Good practical experience of managing IT systems and applications٫ troubleshooting and repairing issues
Good knowledge of TCP/IP protocols and LAN/WAN configuration
Strong communication and interpersonal skills
Strong organizational and coordination abilities with close attention to detail
BSc or BA degree in information technology or computer science; additional certification (CompTIA Network+٫ CompTIA Security+ etc.) will be a bonus
Facilitate the interaction between end users and higher level support
Monitor system and network performance and organize maintenance activities (e.g. backups)
Organize troubleshooting٫ repairs and data restoration
Maintain licenses and upgrade schedules
Work together with other professionals to maintain standards and functionality