FB Supervisor

Roles and responsibilities

Reporting to the Outlet Manager, responsibilities and essential job functions include but are not limited to the following:

• Oversees banquets or events, including set-up, food presentation, serving, and clean up while focusing on detail and quality
• Responsible for training and coaching of the banquet staff
• Attend to guests’ requests and handle complaints.
• Coordinates with other departments to arrange for the delivery of requested services
• Inspects table place settings, including table linen, china, glass, silverware, and condiments for correct placement
• Ensures proper setting of buffet tables and other food service tables
• Maintains clean and orderly back areas, pre-function areas and storage areas
• Always greet and welcome guests promptly in a warm and friendly manner
• Always thank and give fond farewell to guests conveying anticipation for their next visit
• Assist guest with table reservation
• Assist guest while seating
• Ensure guest are serviced within specified time
• Has a good knowledge of menu and presentation standards
• Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette
• Able to answer any questions regarding menu and assist with menu selections
• Able to anticipate any unexpected guest need and reacts promptly and tactfully
• Always applies service techniques correctly at all times, and serving Food & Beverage items with enthusiasm
• Serve food courses and beverages to guests
• Record transaction / orders in Point of Sales systems at the time of order
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
• Check with guests to ensure satisfaction with each food course and beverages
• Responsible for clearing, collecting and returning food and beverage items to proper area
• Present accurate final bill to guest and process payment
• Perform shift closing on the Point of sales terminal and tally cash and credit card settlements
• Ensures that hotel brand standards and SOP's are consistently implemented
• Conducts monthly inventory checks on all operating equipment and supplies
• Any other duties related to food and beverage service assigned by the manager

Desired candidate profile

Good command in both spoken and written English
Should have pleasing personality
Excellent guest service skill
Good knowledge of food and beverage service
Diploma or degree in Hotel Management or related field
Familiar with Point of sale systems, MS office, Property management systems etc.
2 – 3 years of work experience in Food & Beverage gained from a 5 star international property, along with 1 year experience in a Captain position or a similar role an advantage

Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies and the opportunity to earn qualifications while you work
Opportunity to develop your talent and grow within your property and across the world
Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21