Bell Boy

Roles and responsibilities

Reporting to the Rooms Division Manager, responsibilities and essential job functions include but are not limited to the following:

• Welcome guests and assist in/out of vehicles by opening doors in a gracious and courteous manner. Extend particular assistance to children, elderly, and specially abled guests
• Inform guests of vehicle parking procedures, if necessary, and direct Valet Parkers accordingly
• Attend review of daily event sheet with Bell Captain and be familiar with regular guests
• Be knowledgeable about hotel facilities, updated on activities, promotions and happenings in the hotel/city to provide accurate information
• Assist Valet Parkers in issuing valet tickets to guests
• Direct flow of traffic at hotel driveways ensuring maximum safety
• Coordinate with security for the strict implementation of safety procedures
• Handle guests’ luggage promptly and professionally, using safe handling techniques
• Deputize for Bellmen when necessary in retrieving/loading guest items from cars, busses, vans and carts
• Grasp, lift, carry and/or load luggage and packages onto a bell cart to transport items to hotel lobby
• Ensure that all luggage is retrieved and loaded/unloaded on to/from correct vehicle with guest. Always re-confirm with guests that correct number of luggage had been loaded/unloaded before allowing the vehicle to move
• Respond to queries positively
• Follow department policies, procedures and service standards, including all safety policies
• Report “Lost & Found” items
• Perform other duties as assigned and requested

Desired candidate profile

Service focused personality is essential; customer related experience an asset
Ability to work well under pressure in a fast-paced environment
Excellent communication skills and a professional presentation
Ability to work cohesively with fellow colleagues as part of a team
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies and the opportunity to earn qualifications while you work
Opportunity to develop your talent and grow within your property and across the world
Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
Ensure that all luggage is retrieved and loaded/unloaded on to/from correct vehicle with guest. Always re-confirm with guests that correct number of luggage had been loaded/unloaded before allowing the vehicle to move
Respond to queries positively
Follow department policies, procedures and service standards, including all safety policies
Report “Lost & Found” items
Perform other duties as assigned and requested