Doorman

Roles and responsibilities

Maintains the highest standard of service at the front entrance at all times, escorting arriving guests to the Reception/Front Office, recognizing regular guests, provides assistance with transportation and directions for guests and visitors to the hotel.

• Provide a warm, engaging welcome to all guests and visitors at the hotel
• Maintain a good relationship with all taxi drivers
• Ensure the traffic of front entrance is in good order at all times
• Ensure the front entrance is clean and tidy, paying special attention to all glass areas and the main doors as well as emptying ashtrays when required
• Ensure all happenings or accidents at the front entrance are reported to the Guest Service Manager in a timely manner
• Organize taxis for all in-house guests and patrons
• Ensure all patrons or guest’s cars are parked properly with care
• Make guests aware of any dents/ scratches before issuing of valet ticket
• Liaise with valet staff for parking and collecting of cars
• Ensure a high awareness of security at all times
• Be aware of all functions that are taking place in the hotel and to direct guests to the correct destination
• Display an attitude of friendliness, courtesy and sincerity to all guests (both internal and external), making them feel welcome and at ease
• Maintain amicable and co-operative working relations with other departments in the Hotel
• Comply with all Health and Safety legislation, using working practices that are safe and sensible to your colleagues and to yourself
• Be aware of the departmental schedule and to always be on time for duty

Desired candidate profile

Proficient in English (verbal & written).
Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective
Must be flexible in terms of working hours and willing to work overnight
Prior experience in customer service an asset
Make guests aware of any dents/ scratches before issuing of valet ticket
Liaise with valet staff for parking and collecting of cars
Ensure a high awareness of security at all times
Be aware of all functions that are taking place in the hotel and to direct guests to the correct destination
Display an attitude of friendliness, courtesy and sincerity to all guests (both internal and external), making them feel welcome and at ease
Maintain amicable and co-operative working relations with other departments in the Hotel
Comply with all Health and Safety legislation, using working practices that are safe and sensible to your colleagues and to yourself
Be aware of the departmental schedule and to always be on time for duty