In Room Dining Coordinator

Roles and responsibilities

You are responsible for, but not limited to, the overall management of the restaurant. To provide back up for the Assistant Manager and offer support in ensuring that the highest standards of service are offered to our guests.

Key Deliverables And Responsibilities

• Ensure correct grooming standards are followed at all times
• Responsible for the smooth operation of his/her specific area
• Follow the Care Programme at all times
• Follow up on all financials, LQA, Forbes and TrustYou targets
• Is aware of the daily, monthly and yearly financial targets
• Actively contributes towards the achievement of financial targets
• All issues and negative guest feedback need to be properly reported on Glitch system
• Following up on opening and closing checklists
• Maintains the HACCP & FIFO standards as required by the regional governing body
• Handle financial procedures according to guidelines set by the finance department
• Responsible for linking all facets of service, cuisine and entertainment
• Assume the responsibility of daily operations
• Handles security incidents, guest complaints with confidence and in a professional manner
• Attend daily briefings prior to commencement of shift
• Ensure all appropriate equipment is on hand for each service period
• Attend trainings and monitor waiters' performances
• Responsible of the grooming of all waiters
• Should be creative, confident and prepared to think outside of the box
• Following the personal development plan set by the Assistant Manager
• Ensure the operational inventory is always accounted for and in immaculate condition
• Ensure the outlet is maintained at the highest levels
• Create opportunities for upselling products
• Develop the waiter's team to strive for excellence
• Inspires heartists to create a flow of new and 'improved' ideas
• Follow Hotel Evacuation Policy in case of an Emergency
• Ensure awareness and delivers the optimum levels of service and guest satisfaction
• Establish and maintain effective communication across the outlet
• Lead by example through a passionate, hands on approach
• Assist with collecting information for the monthly P&L review

Desired candidate profile

Motivator & role model
Positive attitude and well spoken
Result driven
Displays initiative
Commitment to professional values
Team creator
Customer / people oriented
Creative / open-minded
Leadership Skills: Ability to lead and motivate a team, ensuring high standards of service and performance.
Communication Skills: Strong verbal and written communication skills to interact effectively with guests and staff.
Customer Service Orientation: A commitment to providing exceptional service and a focus on guest satisfaction.
Personal Attributes
Attention to Detail: Meticulous approach to service, ensuring accuracy in orders and presentation.
Problem-Solving Skills: Quick and effective decision-making abilities to address guest inquiries and resolve issues.
Positive Attitude: Friendly and approachable demeanor that fosters a welcoming environment.
Additional Qualifications
Knowledge of Food and Beverage: In-depth knowledge of the menu, including ingredients, preparation methods, and wine pairings, to assist guests effectively.
Computer Proficiency: Familiarity with point-of-sale (POS) systems and other relevant technology.
Flexibility: Willingness to work various shifts, including evenings, weekends, and holidays.