SPA Supervisor

Roles and responsibilities

The Spa Executive is responsible to support manager to efficiently run the spa, fitness and recreation facility. The coordinator supports with the daily administrative tasks for a smooth operation and efficient guest experience.

Administrative And Financial Responsibilities

• Manage team schedules to maximise efficiency and offer administrative support for all reports related to the operations
• Maintain accurate records of all data produced by recreation department.
• Support the Manager to track all internal inventories for the department and report any variances of equipment lost, stolen or broken.
• Review purchase requisitions required to have adequate stock of equipment and supplies.
• Support to prepare monthly reports relevant to the operations.
• Report any maintenance requirements of the recreation areas.
  

Guest Quality and Operational Excellence

• Recognise arrivals of all VIP guests arriving in the facility and the hotel.
• Ensure the facility is in peak condition at all times.
• Responsible for driving the guest experience and communication amongst the colleagues orchestrating a smooth guest sequence delivery.
• Ensure guest / member preferences and special requests are accommodated to the best of the property’s abilities.
• Ensure the facility is receiving the highest ratings from guest satisfaction surveys.
• Deal with any guest complaints, comments or concerns with discretion and urgency.
• Maintain proper inventories related to supplies, linen and consumables to ensure proper circulation of supplies all areas
• Ensure lighting and music levels are correctly set and maintained.
• Knowledgeable of the spa and recreation reservation systems, POS system, operation & control system and equipment’s.
• Ensure all employees follow operational standards for cleanliness and upkeep of the facility.

Desired candidate profile

Previous administrative experience, preferably in the spa, fitness industry is an asset.
Experience in working with teams and ability to offer outstanding customer service.
Multitasking and adaptability.
Computer skills related to spa appointment software and cashier process.
Telephone etiquette.
Quick thinker, courteous and welcoming.
Professional and well-groomed for forward facing guests.
Recognise arrivals of all VIP guests arriving in the facility and the hotel.
Ensure the facility is in peak condition at all times.
Responsible for driving the guest experience and communication amongst the colleagues orchestrating a smooth guest sequence delivery.
Ensure guest / member preferences and special requests are accommodated to the best of the property’s abilities.
Ensure the facility is receiving the highest ratings from guest satisfaction surveys.
Deal with any guest complaints, comments or concerns with discretion and urgency.
Maintain proper inventories related to supplies, linen and consumables to ensure proper circulation of supplies all areas
Ensure lighting and music levels are correctly set and maintained.
Knowledgeable of the spa and recreation reservation systems, POS system, operation & control system and equipment’s.
Ensure all employees follow operational standards for cleanliness and upkeep of the facility.