ServiceNow CSM Developer
ServiceNow CSM Developer
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Job Description
About Alphanext
Welcome to Alphanext a leading provider of talent solutions headquartered in London with operational bases in Pune and Indore. With a strong focus on the global technology community we are dedicated to connecting exceptional talent with innovative organizations around the world.
Are you passionate about delivering worldclass customer service experiences through cuttingedge solutions Join us at Alphanext Technology Solutions where innovation meets opportunity. Were looking for a skilled ServiceNow Technical Consultant with deep expertise in CSM (Customer Service Management) to drive transformation for our global clients.
What Were Looking For:
- Specialized Expertise in ServiceNow CSM: 35 years of handson experience with the CSM module is a must. A strong understanding of ITSM will give you an added advantage.
- UI Builder Expertise: Experience with UI Builder is a plus. Youll help create seamless userfriendly interfaces that enhance customer journeys.
- Technical Mastery: Proficient in JavaScript UI Policies UI Actions Workflows Business Rules Client Scripts Script Includes and ACL.
- ServiceNow Development & Integration: Extensive experience in the development implementation and integration of ServiceNow solutions including SOAP and RESTful APIs.
- Handson Experience with ServiceNow Modules: Youve worked with ITSM CSM and Service Portal. Youve handled multiple integrations and have experience in Agent Workspace Virtual Agent and instance upgrades/patching.
- System Optimization: Ability to identify deficiencies and recommend continual service improvements for optimized workflows.
- Integration & Innovation: Knowledge of integrating ServiceNow with monitoring tools OpenFrame/CTI technology NOW Experience UI Framework JMS integrations and internationalization (i18n).
- Additional Knowledge: Basic understanding of ServiceNows Machine Learning Predictive Intelligence capabilities and MID Server setup is a plus.
What Youll Do:
- Deliver tailored ServiceNow solutions to enhance customer service management and drive operational excellence.
- Collaborate with crossfunctional teams to ensure seamless integration and continuous improvement of ServiceNow implementations.
- Lead or participate in system upgrades patching and support initiatives to keep systems secure and uptodate.
- Create userfriendly interfaces and optimize workflows to improve overall system efficiency and customer experience.
Why Join Alphanext Technology Solutions At Alphanext we believe in empowering our team to drive digital transformation across industries. As a global talent partner we offer you opportunities to work on diverse projects collaborate with some of the brightest minds and contribute to innovative solutions that shape the future.
Ready to make an impact
Apply today and become a part of our growing family at Alphanext Technology Solutions!
ITOM,CSM,SERVICENOW,IT GRC,SECOPS
Employment Type
Full Time
