Hostess

Roles and responsibilities

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
  

Job Description

Reporting to the Outlet Manager, responsibilities and essential job functions include but are not limited to the following:

• Provides a friendly and personalized welcome for guests
• Offers attentive service and adapts to any constraints guests may have
• Heeds any remarks made by guests and ensures follow-up
• Establishes good relations with guests, offering advice and fostering customer loyalty
• Completes the following tasks:
• Prepares the welcome desk and seat allocation. Takes the reservations and maintains reservation book
• Welcomes guests and provides the best seats available
• Cleans and tidies the restaurant and preparation after closing
• Before every work shift, finds out about dish composition and any shortages
• Organizes his/her work to suit fluctuations in numbers, events, and guests
• Ensures the equipment used remains in good condition

• Greeting Guests:

  • Welcome guests as they arrive, offering a warm and friendly atmosphere.
  • Confirm reservations and check guest names against the reservation list.

• Seating Arrangements:

  • Escort guests to their tables, providing menus and explaining any specials.
  • Manage the seating chart to optimize table turnover and ensure efficient service.

• Managing Waitlists:

  • Maintain an accurate waitlist during busy periods and communicate estimated wait times to guests.
  • Notify guests promptly when their table is ready.

• Communication:

  • Relay guest needs and special requests to servers and kitchen staff.
  • Keep an open line of communication with the front-of-house team to ensure smooth operations.

Desired candidate profile

• Previous service experience is an asset
• Good command of written and spoken English communication skills, along with strong interpersonal and problem-solving abilities are essential.
• Guest-oriented, service-minded, and attention to quality
• Sales acumen
• Dynamic
• Good presentation
• Thorough and organized approach
• Creative
• Knowledge about Point of Sale System is an asset
• Excellent communication and organizational skills
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remain calm and courteous at all times
• Excellent Communication: Strong verbal skills to interact with guests and staff effectively.
• Customer Service Orientation: A friendly demeanor and willingness to assist guests.
• Organizational Skills: Ability to manage multiple tasks and priorities, especially during busy times.
• Problem-Solving Abilities: Quick thinking to address any issues that arise.
• Team Player: Collaborate effectively with servers, kitchen staff, and management.