Arise Dicks

This is a remote position.

About the Client

One of the largest sporting goods retailer. It continues to offer the finest quality products at competitive prices supported by associates with a passion for sports. It also serves and inspires athletes and outdoor enthusiasts to achieve their personal best through a blend of dedicated associates instore services and unique specialty shopinshops dedicated to Team Sports Athletic Apparel Golf Lodge/Outdoor Fitness and Footwear.

What to Expect

Respond to Where is my order calls

Assisting customers with product questions

Placing new orders/volume orders

Handling existing orders: returns/replacements

Provide storespecific support

Tracking shipments

Gift Card/Loyalty Card support

Dispositioning all calls

Deliver first call resolution with white glove service

Requirements

Capabilities of Top Performing Service Partners for this Program

• Have agents that are fluent both written and verbal in English
  
• Demonstrate a proven ability to deal with challenging customers and situations
  
• Are confident in their ability to achieve metrics
  
• Build and maintain strong working relationships through exceptional communication
  
• Provide proven problemsolving capabilities to deliver practical solutions
  
• Expertly navigate the Internet and demonstrate a working
  
• knowledge of Microsoft Office programs such as Outlook Excel and Word
  
• Type 25 words per minute
  
• Demonstrate a working knowledge of a variety of sports and outdoor activities
  
• Have previous customer service experience within a callhandling environment
  

Benefits

Affordable PPO Healthcare and Dental Options Available

- Capabilities of Top Performing Service Partners for this Program - Respond to incoming contacts from customers in a professional and efficient manner. - Maintain knowledge and ability to effectively articulate the brand, products, policies, and procedures. - Drive sales by offering to place orders and suggest complementary items based on customer needs and preferences. - Mitigate customer escalations through effective decision making and problem-solving skills. - Leverage multiple systems and tools to effectively handle customer contacts. - Simultaneously handle multiple tasks including contact handling and data processing. - Passion for working within a group environment that delivers exceptional customer experiences. - Demonstrated customer service skills, preferably in a retail and/or contact center environment. - Effective decision-making, problem-solving and follow-up skills. - Excellent verbal and written business communication skills. - Ability to multi-task in a fast-paced environment and handle shifting priorities. - Strong attention to detail. - Intermediate computer skills, including proficiency in Windows navigation and MS Office. - Luxury retail experience

Education

High School Diploma or Equivalent