Customer Support Representative
Customer Support Representative
Posted on :
21-10-2024
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Job Description
JOB RESPONSIBILITIES
- Service our Customers
- Deliver consistent service to our customers
- Maximize every opportunity to sell to the customer
- Take proactive actions to meet customer needs and concerns creating win/win solutions
- Enter orders accurately
- Develop close relationships with our customers and understand what it takes to ensure their success
- Develop customer trust by consistently following through on actions and operating with integrity
- Leverage relationships to obtain outsidein market insights
- Leverage product training opportunities
- Operate in a Waste Free Environment
- Effectively use Lean Sigma methodology and tools (standard work) to support a waste free environment
- Identify and take action to eliminate nonvalue added activities within day to day operations
- Identify opportunities for develop maintain and execute Standard Work
- Understand and promote the use of customer tools and technology
- Live the Safety stand adhere to the safety responsibilities
- Implement a personal safety action plan and review with leader
- Adhere to the our clients safety policies at all times
MINIMUM QUALIFICATIONS:
High school degree Associates or Bachelors degree preferred
EXPERIENCE:
- SAP experience desired
- Previous experience in an everchanging fastpaced customer service environment
- Previous experience creating solutions in the best interest of the company and the customer
KNOWLEDGE SKILLS & ABILITIES:
- Fluency in Microsoft Applications (Word Excel Outlook)
- Knowledge of building materials industry preferred
- Supply Chain knowledge
- Strong oral & written communication and listening skills
- Supportive and adaptive to a change management initiatives
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Employment Type
Full Time
Key Skills
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