Application Support Analyst
Application Support Analyst
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Job Description
Description:
The Digital Technical Analyst is responsible for monitoring overall performance of assigned digital products and handling customer issues through resolution.
Responsibilities:
- Triage & Resolve support tickets as per the defined Service Level agreement
- Works on critical application/technical problem identification and resolution including responding to offshift and weekend support calls.
- Tickets investigation; statistical analyses testing and analysis of application failures
- Tickets Resolution Proactively identifying and managing issue resolutions / documenting and provide followup on the resolution process with requestor
- Involve in Application Availability & performance monitoring
- The Technical Analyst is also responsible for performing other job duties as assigned by Client management from time to time.
- Involve in Daily sync up and meetings with internal team including US and offshore teams
- Collaborate with Cross functional teams (Tier 3 and/or tier 1 support teams) via Teams meetings chat and/or email for issue triaging and resolution.
Techinical Skills Required:
- At least 24 years of experience in Application Support
- Expertise with relational databases support querying and database reporting preferably Snowflake
- Experience with AWS services: EC2 S3 VPC Route 53 RDS CloudFormation EC2 DynamoDB (NoSQL) Lambda logging/CloudWatch IAM Certificate Manager ELB EBS ECS CloudFront/WAF SQS SNS SES.
- Experience troubleshooting issues related to UI / API & Data flow
- Expertise with high availability architecture
- Experience in Monitoring Tools (Ex: Thousand Eyes AppDynamics Grafana etc.)
Desired Skills:
- Working experience with programming languages: Python Power shell SQL & JSON
- Working knowledge on deploying autoscaling features (no handson support required)
Soft Skills Required:
- Verbal and written communication skills. Ability to clearly communicate ideas
- Problem solving skills customer service and interpersonal skills
Education & Experience Required:
- Requires a college or university degree with 24 years experience OR technical certification w/ 8 years experience
- At least 24 years of experience in Application Support
Required Skills : SnowflakeGrafanaAWS Cloud FormationAPITechnical Support
Basic Qualification :
Additional Skills : AWS EngineerApplication EngineerBig Data
Background Check : No
Drug Screen : No
Employment Type
Full Time
