Serveas the backup Asset Manager. Providesday to day operational & maintenance support of production issuestroubleshooting/debugging and resolving of issues related to Asset Managementmodule in Remedy and Service Now.
Performsbulk uploads of asset data.
Developsand maintains asset related foundation data.
Createsuser accounts site information hardware and product categorizations andsupport groups.
Managesfixed and floating licensing for Asset Management Module.
Developsand conducts training.
Required/Desired Skills Skill | Required /Desired | Amount | Consultant Experience |
At least 5 years experience as an Asset Manager | Required | 5 | |
Minimum of 24 years experience with BMC Remedy (version 20.02) or equivalent ITSM tool | Required | 2 | |
ITIL Foundation Certification | Required | 0 | |
Strong working knowledge of the CMDB and Asset Management methodology tools terminology and industry best practices | Required | 0 | |
Excellent communication skills listening verbal and written including meeting management and facilitation. | Required | 0 | |
Excellent organization skills with proven ability to manage multiple assignments and priorities successfully delivering with high quality. | Required | 0 | |
Excellent customer service skills servicing and interfacing with individuals across IT (customers) in different roles | Required | 0 | |
Proficient using all Microsoft applications (Word Excel Outlook and Teams) | Required | 0 | |
Questions No. | Question |
Question2 | Do you understand and will abide by the provision in your subcontract with OST that it is PROHIBITED for government equipment to be taken or used outside of the United States by your contractors The consequences of this occurring can and will result in repercussions to you the prime vendor regardless if the candidate works for a subvendor of yours. It will also result in immediate termination of the contractor and make them ineligible for rehire in the program. |
Question3 | Where does your candidate currently reside Please provide city and state. ***Candidates must be located within an hour from the Greater Harrisburg/ Mechanicsburg/ Central PA Area to be considered for this position.*** |
Question4 | Resume wise please do not include filler material (e.g. describing a companys core capabilities/description). Please only include relevant info (e.g. what was done at the job/project). Is this reflected in the resume |
Question5 | This position is 40 hours per week. Is this understood |
Question6 | If you elect to please provide your candidates email address and phone number under Summary of Qualifications (seen in the Details tab). This should never be in the resume. Did you do that |
Question7 | Inaccurate responses to the skills above will result in your company being omitted from future PennDOT requisitions. The skills (and applicable experience) must also be explicitly referenced in the candidate resume. Have you confirmed that the responses to the skills above are accurate and reflect the actual experience the candidate possesses |
Question8 | As mentioned this requisition will feature first round interviews via Teams. In order to deter a fake candidate scam the candidate must present a valid photo ID to the camera at the beginning of the interview. They also must pan the camera 360 degrees in the fixed room for the panel to see to make sure they are the only person in the room during the interview. Do you accept these conditions |